07-27-13 03:16 PM
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  1. ssbtech's Avatar
    ssbtech
    For some strange reason yesterday I decided to look in the settings on my phone under Blackberry Protect.

    I'm getting a message that BlackBerry Protect is unavailable. Attempts to locate the phone using the BlackBerry Protect website fail, as do the commands to play a loud noise and display a message.

    Username and password are entered correctly.

    Does anyone know what might be going on?

    Thanks.
    07-26-13 04:23 PM
  2. Branta's Avatar
    Branta
    Retired Network Mod
    Things that go bump! in the networks?
    07-26-13 05:38 PM
  3. diegonei's Avatar
    diegonei
    Retired Mod & Ambassador
    Reboot the device, make sure you have the BlackBerry dots besides your connection and try again.

    Posted via CB10
    07-27-13 08:38 AM
  4. Shifty88's Avatar
    Shifty88
    May sound like a dumb question but, do you have BlackBerry Protect on? You must leave location services on in order for it to work properly.

    9700 > 9900 > Z10
    07-27-13 11:57 AM
  5. ssbtech's Avatar
    ssbtech
    Originally Posted by diegonei
    Reboot the device, make sure you have the BlackBerry dots besides your connection and try again.
    That was odd, the BB dots weren't there.

    Nice to know BB Protect can fail at any moment with no warning.

    Thanks, a reboot solved it!
    diegonei likes this.
    07-27-13 12:21 PM
  6. 00stryder's Avatar
    00stryder
    Originally Posted by ssbtech
    That was odd, the BB dots weren't there.

    Nice to know BB Protect can fail at any moment with no warning.

    Thanks, a reboot solved it!
    Those dots mean that you have connection to the BlackBerry servers, necessary for things like Protect and BBM to work. It sucks if you don't have a connection, but it makes sense why it's necessary.

    Posted via CB10 on my white Z10 and loving it!
    diegonei likes this.
    07-27-13 01:22 PM
  7. ssbtech's Avatar
    ssbtech
    I understand what they mean. I had BBM and Remote File Access working, so I'm not sure why BB Protect wasn't.
    07-27-13 01:34 PM
  8. 00stryder's Avatar
    00stryder
    Originally Posted by ssbtech
    I understand what they mean. I had BBM and Remote File Access working, so I'm not sure why BB Protect wasn't.
    Oh, well that is very weird then. Dunno how to explain that one...

    Posted via CB10 on my white Z10 and loving it!
    07-27-13 03:02 PM
  9. diegonei's Avatar
    diegonei
    Retired Mod & Ambassador
    Originally Posted by ssbtech
    That was odd, the BB dots weren't there.

    Nice to know BB Protect can fail at any moment with no warning.

    Thanks, a reboot solved it!
    Protect didn't fail. You didn't have access to BlackBerry's servers. Don't ask me who is to blame on this one as I have no idea.
    07-27-13 03:16 PM
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