1. bbafdad's Avatar
    When I open the Setup app and select BBP, it says "Unable to connect to the BlackBerry Protect Service" and can't figure out why...
    08-17-13 10:05 PM
  2. TimeTrap's Avatar
    I'm new to BlackBerry but you might want to try opening BBM and make sure you're logged in. You might have to create an account if you don't already have one.

    Posted via CB10
    08-18-13 09:51 PM
  3. Warios's Avatar
    When I open the Setup app and select BBP, it says "Unable to connect to the BlackBerry Protect Service" and can't figure out why...
    just restart phone with removing battery and shoulb be fine again , i experience this after 10+days without reboot !?
    09-16-13 03:47 PM
  4. tlegend2012's Avatar
    Make sure location service is on.

    Posted via CB10
    09-16-13 07:05 PM
  5. lanecfite's Avatar
    The official way to reset the phone is to hold the column up and volume down keys until the phone reboots. This is better than a battery pull.

    Posted via CB10
    09-16-13 07:15 PM
  6. FF22's Avatar
    Can I ask: What does BB Protect do now? Under OS7, it would backup my data in addition, it could locate/alarm the phone. It appears it no longer performs backup (and restore it necessary). Pretty lame? Or have I missed something?
    09-16-13 09:45 PM
  7. dgosman's Avatar
    Hi I came across your post a few times in my own "quest" to get this issue resolved. After spending way to much time I got it fixed, and wrote a guide for you and possibly others who will google for a solution.

    Hope it helps

    https://supportforums.blackberry.com...e/td-p/2819798
    03-14-14 08:37 AM

Similar Threads

  1. Replies: 10
    Last Post: 08-22-13, 03:15 PM
  2. Have legal .apk and need advice on which step to take
    By canuckvoip in forum Developers Lounge
    Replies: 4
    Last Post: 08-20-13, 06:06 PM
  3. Lost rubber earbuds for my blackberry headphones
    By coolguy69 in forum More for your BBOS Phone!
    Replies: 2
    Last Post: 08-18-13, 03:36 AM
  4. Reason why BB changed spinner?
    By M--Canuck in forum BlackBerry 10 OS
    Replies: 17
    Last Post: 08-18-13, 02:56 AM
  5. Side load apps are causing my Z10 to hang
    By Mailleurtemps in forum BlackBerry Z10
    Replies: 4
    Last Post: 08-17-13, 10:37 PM
LINK TO POST COPIED TO CLIPBOARD