1. satchit's Avatar
    When I tried to locate my Blackberry Z10 using Blackberry Protect , its shows location which is 20 hrs old & says Stale location , which is actually my home.
    When I sent my device out with someone just to check how this thing works, It didn't work. It keeps showing the same place.
    I tried the same for a couple of more days & the results were the same.
    "Stale Location"
    The only location it shows is my home.
    10-20-15 02:27 PM
  2. BB-JAM215's Avatar
    When you sent your phone out for testing, did you ensure it was in a location with good GPS and cell reception? Buildings or terrain that interfer with direct line of site satellite reception could prevent the location from being detected.
    10-20-15 05:54 PM
  3. satchit's Avatar
    Yes, the handset was sent to an open ground with 100% cell coverage.
    Data service was working properly

    Posted via CB10
    10-21-15 12:03 AM

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