[dan99x99]

Someone please help! I was backing up my z10 and my computer all of a sudden died... so back up did not complete. I didn't think it was a big deal until i tried to back up again and it gives me an error when it is at 97 percent backed up !! It is the 10th time i try and it always does the same thing. I uninstalled link and no good same error

Posted via CB10

[KermEd]

Backup each component separately. Settings. Then apps. Then media.

Posted via CB from my LE

[dan99x99]

Okay ill give it a shot... Same thing happened to you?

Posted via CB10

[zocster]

Have heard it happen on various occasions to different people, so what kermed said you should try

Sent from what ever device I got my hands on via Tapatalk

[dan99x99]

So app data and settings backs up... but i get the same error when i try to back up media... any suggestions?

Posted via CB10

[dan99x99]

I am worried about my contacts.... which of these 3 does the contacts fall under? the reason i am worried is because my z30 is on its way

Posted via CB10

[FF22]

Your contacts should be backed up. But you might look for Firechest in BB world, free, and it can backup contacts, calendar, and other stuff to the cloud. Also Sachesi can backup.

I prefer to manually backup and restore Media. That way I'm more in charge.

[dan99x99]

Sounds good thanks.. any ideas what's causing my trouble? Its the first time i have issues with BlackBerry link

Posted via CB10

[KermEd]

Sounds good thanks.. any ideas what's causing my trouble? Its the first time i have issues with BlackBerry link

Posted via CB10

Hmmmmm not sure. But at least it only affects media (music + videos). Could be some kind of timeout bug. But you can copy all your music / videos to your home PC without link.

Alternatively, for troubleshooting, you could move/delete all video and audio. Eject the SD card. Redo the backup and see if it works.might get you closer to the problem.

Posted via CB from my LE

[KermEd]

Also it should be saved under settings or apps.

But when you get your z30 don't format your current device. That way you have it as a source for as long as you need it. Then in an emergency, you could do a blue tooth contact sync instead.

Posted via CB from my LE

[dan99x99]

So when i switch devices using BlackBerry link my z10 will stay intact?

Posted via CB10

[SaltyBrine]

I understand wanting all your contacts to sync correctly. If your contacts are important I just suggest checking with your carrier. Most carriers have a app on the phone that they use to backup your contacts with. I used it when I had to get a new Zed and the ones that didn't transfer with the sim card were added when I ran the app.

Posted via CB10

[dan99x99]

Thank you guys for the support... CB brotherhood

Posted via CB10