1. 007Storm's Avatar
    Hey folks i opened blackberry link to do a back up and it showed me i need to update the link software which i did! Version

    Now i try to do a custom back up of my device and it just wont let me do it. Anyone elese having issues? Love to have a back up before i install the new 10.2.1

    I hit the Back Up tab and then under settings it says Full Back up or Custom. When i place the dot on custom it doesnt let me do anything else. And the Back up device key goes black.

    Why cant think just run smoothly Blackberry why??
    01-28-14 04:16 PM
  2. Elite1's Avatar
    Did you try not checking off the "custom" box?

    Anyway, I'd Restart your PC and see if it's fixed. That usually does it.
    01-28-14 04:32 PM
  3. 007Storm's Avatar
    I tried reseting my computer and again once i hit the custom button it doesnt give me an option to back up the device. Am i missing something??

    Anyone else do a custom back up or is everyone doing a FULL Back up?

    Thx in advanced

    Having said that if i go to do a full back up once i hit the "Back Up Device" button everything just seems to just kind of freeze. And nothing happens at all.

    01-28-14 04:48 PM
  4. 007Storm's Avatar
    Is Link working flawlessly for everyone else here using a Z10??

    I even went to check the tab to show me if there Software update and the round thing has been spinning now for 10 minutes? Something must be up!!
    01-28-14 05:09 PM
  5. Elite1's Avatar
    When I tried to do a custom Backup or Restore previously, it did just "hang" there for me too.
    Check the box for Custom and then walk away. Just leave BB Link open and on top. Come back in a bit and see if it's available now.

    I don't know why it's so hard for them to get Link right. It looks a lot better now than it did a year, or even a few months, ago; but it's still not good enough.
    01-28-14 06:20 PM
  6. 007Storm's Avatar
    Yeah funny thing is at least the older version was at least Working!!!

    Posted via CB10
    01-28-14 08:11 PM

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