1. RayRay5's Avatar
    Hi, forgive me if this has already been discussed, but I've searched the forums and can't find anything related.
    On my Z10, recently when taking my phone from my ear to end a call, I get nothing but a black screen. All swipes do not work, and I have to press the lock button, then swipe from there to end my call. I have read a few posts regarding a similar issue with a black screen on incoming calls, but not the issue I'm having.

    Anyone else experiencing this problem? Thanks for any assistance.

    Oh, I am on Rogers using 10.2.0.1803.
    12-12-13 03:36 PM
  2. Espada04's Avatar
    This might sound like a dumb question. but have you tried restarting the phone?

    There was an issue last week about the 10.2 updating causing the phone's sensor to act up.
    Having issues with the sensors on your device? You're not alone | CrackBerry.com

    A simple restart should fix the issue. And judging by what you said it sounds like the problem is from the proximity sensor
    12-12-13 04:17 PM
  3. RayRay5's Avatar
    Thanks a lot Espada04, I appreciate the assistance. I have actually tried the restart a few times…..still happening.
    12-12-13 04:36 PM
  4. curvezzz's Avatar
    Do you have a screen protector on your device?

    ? AT&T Z10 STL100-3/10.2.0.1791 ?
    RayRay5 likes this.
    12-12-13 04:46 PM
  5. FF22's Avatar
    Download and then test the sensor(s) and other stuff

    https://appworld.blackberry.com/webs...countrycode=US
    RayRay5 likes this.
    12-12-13 06:59 PM
  6. paper_monkey's Avatar
    Thanks a lot Espada04, I appreciate the assistance. I have actually tried the restart a few times…..still happening.
    Do you have gestures when locked on & what's your screen lock timer set to?

    Posted via CB10
    RayRay5 likes this.
    12-12-13 07:02 PM
  7. RayRay5's Avatar
    Yes, I do have gestures when locked on, and screen lock timer is set to 20 seconds.

    Do you have gestures when locked on & what's your screen lock timer set to?

    Posted via CB10
    12-12-13 09:11 PM
  8. paper_monkey's Avatar
    Yes, I do have gestures when locked on, and screen lock timer is set to 20 seconds.
    Have you tried the suggestion to calibrate/check the sensors? If that doesn't fix it there may well be a hardware issue..

    Posted via CB10
    RayRay5 likes this.
    12-12-13 09:56 PM
  9. LDEWawa's Avatar
    Have you tried the suggestion to calibrate/check the sensors? If that doesn't fix it there may well be a hardware issue..

    Posted via CB10
    My Z10 has been having trouble ending calls. When the call is over, the end call button doesn't respond and the entire screen moves around with swipes. Eventually the call will end as the other other person has hung up, but I have to restart the phone after every second call. It seems to not be able to handle it well if I have stretched the screen to see something just before or during the call. Ideas appreciated!
    12-13-13 08:32 AM

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