1. bskarkki's Avatar
    My friends Phone got booting problem... BlackBerry Link can't detect the device... I searched solution for this... got suggested to reinstall os... how to do that even it is not get detected by BlackBerry link... please help...
    Bbz10 booting problem-img_20140922_103056.jpg

    Posted via CB10
    09-22-14 01:07 AM
  2. nah.uhh's Avatar
    First things first, turn the phone off
    Do you know if that is the stl100-(2,3 or 4) or the stll100-1?
    09-22-14 01:32 AM
  3. bskarkki's Avatar
    Stl100-1

    Posted via CB10
    09-22-14 01:36 AM
  4. nah.uhh's Avatar
    Is it OK with your friend if the phone is reset to factory?
    09-22-14 01:37 AM
  5. bskarkki's Avatar
    No problem... just want
    to make the device work..

    Posted via CB10
    09-22-14 01:38 AM
  6. nah.uhh's Avatar
    No problem... just want
    to make the device work..

    Posted via CB10

    connect phone to computer > open BlackBerry Link link > reboot/power on phone = BlackBerry Link should give an error saying it could not connect to device + ask you to update the device software > click update

    If you can't get link to work, download an autoloader (Brb I'll grab you a link)
    09-22-14 01:44 AM
  7. bskarkki's Avatar
    Actually BlackBerry link doesn't find any device and doesn't show any error...

    Posted via CB10
    09-22-14 01:53 AM
  8. nah.uhh's Avatar
    Actually BlackBerry link doesn't find any device and doesn't show any error...

    Posted via CB10
    here is the autoloader for stl100-1 latest 10.2.1
    http://l.bitcasa.com/SL8N3GSv

    It is compressed in 7z format, extract it first using the tool from http://7-zip.org/

    Open the autoloader > Plug phone in and reboot phone

    Let me know if you have any problems
    09-22-14 02:05 AM
  9. bskarkki's Avatar
    I got autoloader... how to use that... can anyone please help..


    Posted via CB10
    09-22-14 02:22 AM
  10. Jeroen Vos's Avatar
    Power off your phone, connect it to the PC. Then you should be able to restore from link. Try plugging it in in a different USB port if it doesn't detect it directly.

    Posted via CB10
    09-22-14 02:33 AM
  11. Abhay2903's Avatar
    If your phone is under warranty, visit BB Expert service center. You may get the device replaced.
    One of my fried had similar issue, he got his device replaced.
    09-22-14 02:41 AM
  12. nah.uhh's Avatar
    I got autoloader... how to use that... can anyone please help..


    Posted via CB10
    Open autoloader (command prompt will open and say "connecting to bootrom")

    Turn device off

    Plug device into computer

    When red led shows on phone the autoloader will either ask you device password (or if there isn't a password) it will begin loading the os.
    09-22-14 02:59 AM
  13. FF22's Avatar
    Also, you can try the various suggestions above but first REMOVE the battery. Yes, the phone can sometimes connect and the OS be reloaded without the battery during the initial steps.

    Good luck
    09-22-14 10:16 AM

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