1. prateek.samtani's Avatar
    I have two BlackBerry one the Z10 and other is 9320. I am not able to see the green icon to use it for voice calls. Any idea how to deal with it?

    Posted via CB10
    05-25-13 08:01 AM
  2. Branta's Avatar
    Default for Z10 is to make voice and video available only when you have a WiFi connection. This is controlled by settings for BBM (Allow BBM calls over mobile network). In the default condition BOTH SIDES must have WiFi available, otherwise the green icon goes to grey and is unavailable.

    You should also see the BBM Voice icon in the main Contacts app (contact details) for anyone who is voice enabled and available.
    05-25-13 08:41 AM
  3. BB poor user's Avatar
    I own a BB 9320 and have updated BBM atleast 10 times... After every update, voice works for 2-3 days and then again says "your voice chat connection can't be established"

    I think Blackberry should first improve its existing features and services and then launch stupid OS like 10
    05-25-13 08:54 AM
  4. BB poor user's Avatar
    Default for Z10 is to make voice and video available only when you have a WiFi connection. This is controlled by settings for BBM (Allow BBM calls over mobile network). In the default condition BOTH SIDES must have WiFi available, otherwise the green icon goes to grey and is unavailable.

    You should also see the BBM Voice icon in the main Contacts app (contact details) for anyone who is voice enabled and available.
    Every one is aware with all that details and I am using voice since 6 months almost but it is not working since 15 days.. Any idea what is the issue? Why it says all the time that your chat connection cannot be established despite of Wifi available and using voice enabled phones..
    05-25-13 09:00 AM
  5. prateek.samtani's Avatar
    Thanks for your help.

    Yes i am aware of how it is used. Proud BlackBerry user since last 4 years. Had 8520 and 9300.

    Point is I can't see anyone online and in 9320, the red mark is there giving an error message that it is not connected.. etc.

    Not sure why is it happening. It was fine before 15-20 days .

    Posted via CB10
    05-25-13 09:26 AM
  6. mad33man's Avatar
    Has anything else changed on your end? New carrier, new Sim, new router, new bbid? Sounds as if you are leaving out some details. Can you pin message with no issues?

    Posted via CB10
    05-25-13 10:23 AM
  7. prateek.samtani's Avatar
    Everything seems to be working well just voice is not at all working.

    Posted via CB10
    05-25-13 12:01 PM
  8. KSH1's Avatar
    Hey Prateek- any luck with your issue? Have you tried re-installing BBM?
    05-27-13 09:41 AM
  9. prateek.samtani's Avatar
    Nops. Though now got to see that BBM is not supported for India due to some legal issues and somehow I was using it since first beta release. I think it would take time.

    Posted via CB10
    05-27-13 09:45 AM
  10. prateek.samtani's Avatar
    By BBM I meant BBM voice. Updated also and downgraded also. Nothing works.

    Posted via CB10
    05-27-13 09:46 AM
  11. KSH1's Avatar
    Oh- can you please send me the link to the article that mentions this?
    05-27-13 09:56 AM
  12. hf199's Avatar
    Ok so I have I did the invite and she accepted. She is a contact under BBM app. But in the main Contacts app it still shows invite to BBM (grayed out twice) and no green icon. What's up? And when I use voice control it will say "no is available under that address" for a bbm message. But I can send sms under voice no problem
    05-29-13 08:43 AM
  13. priyabrat.r's Avatar
    This is for everyone who might be facing connectivity issues with BBM Voice.

    Try re configuring our wi-fi network on the BB device. Assign an IP address and put the network values. Things may become better. (Uncheck the 'automatically get IP address' option in the wi-fi settings)
    07-08-13 10:01 AM
  14. prateek.samtani's Avatar
    An update guys. Its up and running like it was before. BBM rocks.

    Posted via CB10
    07-14-13 01:55 PM
  15. anand_ma's Avatar
    I'm from india. I could only chat, no voice or video call. Its no good. I have bb z10
    what changed, how did it got fixed?
    11-29-13 02:24 AM

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