1. CrackBerry Question's Avatar
    Dear Sir.

    I hava got blackberry Z10, my BBM application is running the CPU and killing power & data by self . I dont understan why is doing that , i have never use this week , but when i open the monitoring trends i have found that the BBM has been use 500 mb data and also my charge is finishing fastly , have any body get the same problem is there any solution ?

    My Black Berry 10 OS version 10.3.2.2474
    10-15-15 10:21 PM
  2. zocster's Avatar
    Do you have BBM groups? How many contacts? Do you send and receive files?
    10-16-15 12:56 AM
  3. underworld_23's Avatar
    No groups and only one contact, also i ve never used this app, its only sending data . BBM has got the last update also . I dont know why its using data and killing power.
    10-18-15 03:04 PM
  4. gwa62212's Avatar
    My Wife's Z10 had exactly the same issue. I disabled BlackBerry Protect and the issue was resolved.

    From my Z30 STA100-2 on OS 10.3.2.2639
    10-19-15 02:06 AM
  5. underworld_23's Avatar
    doesnt any body know how to fix this problem ?
    10-19-15 02:32 PM
  6. gwa62212's Avatar
    As I already mentioned, disabling BlackBerry Protect has stopped the excessive data usage on my Wife's Z10. Before that she saw exactly the same issue as you (500 MB).
    Now it's back to "normal " levels. I can see this in Device Monitor. I don't know the reason for this but it only happened since the last OS update when I believe BlackBerry Protect is enabled by default although someone with a deeper understanding of the OS might confirm. Hope this helps.

    From my Z30 STA100-2 on OS 10.3.2.2639
    10-19-15 02:55 PM
  7. jdcfinisher's Avatar
    I'm not sure in this case, but usually system data monitoring is not billed to you. Your phone counts it as data used, but it not included on your bill. I have BBM and protect on all the time and it's never been on my bill. I'm on Telus.

    Posted via CB10
    10-20-15 01:24 PM
  8. Mister Xiado's Avatar
    I find sometimes that running certain Android applications, even force-closing them, still results in peculiar battery drain. Usually a restart after closing them, if the power level is decreasing more rapidly than normal, results in the restoration of some of the charge (perhaps lower before restart due to prediction based on current drain). This also seems to stop the drain. eBay and Cardboard tend to be the only two I use with any regularity.
    10-21-15 12:57 AM

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