1. crazigee's Avatar
    Hey,

    I'm suddenly having an issue with BBM not displaying the standard built in smileys on incoming messages. Instead of seeing the crying smiley, all I get is =\'(

    To be clear this only happens some of the time. I have no third party smiley apps installed and neither does any of the people sending me the messages.

    Any thoughts?

    Posted using my Z10 via CB10
    01-25-14 07:33 PM
  2. anon(5906760)'s Avatar
    Does it happen with certain people? Are they using BlackBerry phones or other devices?

    Try loading another bar? What OS are you on? Is it all smilies or certain ones?

    Posted via CB10
    01-25-14 09:47 PM
  3. AnimalPak200's Avatar
    Which BBM are you and/or the other party running? If only one of you is on 10.3 then the one that isn't will not be able to "see" the new ones (instead they'll see the characters).

    Posted via CB10
    01-25-14 09:48 PM
  4. crazigee's Avatar
    Does it happen with certain people? Are they using BlackBerry phones or other devices?

    Try loading another bar? What OS are you on? Is it all smilies or certain ones?

    Posted via CB10
    It's intermittent so I can't say if it's only certain people. More than one person for sure. At least one of the people is using BBM on iPhone. In her case it has always worked in the past without issue and has only started happening recently, and it happens with all of the emotions, but not all of the time.

    I'm not sure what you mean by loading another bar?

    Thanks!

    Posted using my Z10 via CB10
    01-25-14 10:49 PM
  5. crazigee's Avatar
    Which BBM are you and/or the other party running? If only one of you is on 10.3 then the one that isn't will not be able to "see" the new ones (instead they'll see the characters).

    Posted via CB10
    I'm using version 10.2.0.63 on the Z10. I'm not sure what version the other people are using. At least one of them is using BBM on the iPhone.

    But if I understand correctly what you're saying is that if they're using a newer version of BBM then the emotions they send won't show up on my end?

    Posted using my Z10 via CB10
    01-25-14 10:51 PM
  6. anon(5906760)'s Avatar
    I've never had that happen, to be honest, but you could try deleting the conversation and seeing if it fixes it.

    10.2.1 should be coming out in the next week (if the rumors are true) so it might fix the issue.

    Are you viewing the conversations in your hub, or in the bbm app itself?

    Posted via CB10
    01-25-14 11:07 PM
  7. Paul Collins4's Avatar
    I'm running BBM 10.3. If I send a friend a smiley on my friends device it does not show instead shows lines dots etc.

    Z10STL100-2/10.2.0.1803
    01-26-14 07:10 AM
  8. AnimalPak200's Avatar
    I'm running BBM 10.3. If I send a friend a smiley on my friends device it does not show instead shows lines dots etc.

    Z10STL100-2/10.2.0.1803
    Yup... this is what I meant.

    Posted via CB10
    01-26-14 08:59 AM

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