1. Orgri750's Avatar
    Had the Z10 for a little while now, and despite some initial teething problems, I quite like it. That is until this morning.

    BBM has been working fine for the couple of months I have had the phone, but, I received a message this morning, heard the notification, tapped on the icon to open it and ............... now I just have a screen saying "Restoring your BBM Information" with an animated circle.

    Any ideas people?
    11-26-13 01:54 AM
  2. zocster's Avatar
    Did you switch to another device by any chance?
    11-26-13 02:11 AM
  3. Orgri750's Avatar
    The only switch was the one a few months ago from my Bold to the Z10. As I said, all been good for a couple of months.

    I get the notifications of new messages, I can see the updates on the small tile when the app is minimized but if I try to open the app, I get the restoring message
    11-26-13 02:45 AM
  4. zocster's Avatar
    Do a reboot? Press and hold both volume buttons until the blue BlackBerry logo shows up?
    11-26-13 02:52 AM
  5. Orgri750's Avatar
    The volume button reboot doesn't work on this model. Tried the power button hold to reboot and a battery pull, still the same
    11-26-13 02:54 AM
  6. Orgri750's Avatar
    Tried BBM channels, no joy.

    Carried out a restore from a back-up done a little while ago, no joy
    11-26-13 04:29 AM
  7. Orgri750's Avatar
    Get home from work, had the same message all day.

    Turn off cellular, turn on wifi, open BBM and now working, very odd. Turn off wifi, turn cellular back on and still working.

    Strange one is that BBM channels is still there even though I did a restore from before installing it. Oh we'll, that is for another day I guess
    11-26-13 09:35 AM

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