1. bladedanc3's Avatar
    Anyone experience error on your bbm? It's like when I open a certain contact for a new chat(currently one which is error). The screen just hang and stuck halfway when opening it. See picture attached. Any solution to this? I tried re inviting that person but there's no effect at all


    Posted via CB10
    Attached Thumbnails BBM error?-img_00000361.png  
    Last edited by bladedanc3; 04-27-13 at 11:26 AM.
    Chrisjd514 likes this.
    04-27-13 11:07 AM
  2. thurask's Avatar
    Is this from Hub or the BBM app? If it's Hub, try the reset gesture, five swipes inward from the top right corner.
    04-27-13 12:06 PM
  3. bladedanc3's Avatar
    Is this from Hub or the BBM app? If it's Hub, try the reset gesture, five swipes inward from the top right corner.
    Tried that one already, I forgot to mention it =)) it's from both bbm and Hub by the way, still couldn't figure out how to solve this. Thanks for your answer anyway :d
    04-27-13 12:25 PM
  4. anon(153966)'s Avatar
    ...very odd. I take it you've tried simply restarting?
    04-27-13 12:52 PM
  5. MiSsY_'s Avatar
    Have you tried force closing the BBM app?
    You do this by swiping it to an active frame and then long pressing the X

    If you've already done that, have a look in your contacts app and check if there are links for that contact if there are, try unlinking

    Posted via CB10 from my Z10
    04-27-13 12:59 PM
  6. bladedanc3's Avatar
    ...very odd. I take it you've tried simply restarting?
    Yes I've tried restarting of course, it won't work
    I've tried restarting, re inviting, restarting the hub, force closing bbm app on active frame. This is really odd.

    Have you tried force closing the BBM app?
    You do this by swiping it to an active frame and then long pressing the X

    If you've already done that, have a look in your contacts app and check if there are links for that contact if there are, try unlinking

    Posted via CB10 from my Z10
    I've done that of course. =D
    I don't understand what you mean by links for that contact, could you explain it a little bit?


    Progress : Problem is still unsolved till now. I really hope there's a solution for this

    Posted via CB10
    04-27-13 07:30 PM
  7. MiSsY_'s Avatar
    Yes I've tried restarting of course, it won't work
    I've tried restarting, re inviting, restarting the hub, force closing bbm app on active frame. This is really odd.



    I've done that of course. =D
    I don't understand what you mean by links for that contact, could you explain it a little bit?


    Progress : Problem is still unsolved till now. I really hope there's a solution for this

    Posted via CB10
    This is very strange.
    What I meant was within your CONTACTS app, check to see if that person has anymore information/accounts linked to it. For example from within the contacts app, I have linked together my bf's bbm profile, FB profile and contact details.
    If that profile does have other accounts linked to it, I would try removing all the links and then delete the contact and you reinvite to BBM. People have had intermittent issues with linked contacts.

    BBM error?-img_00000167_edit.png
    Shows the contact I chose has 2 other accounts linked

    BBM error?-img_00000168.png
    Remove all links

    No guarantee it'll work but worth a shot

    Posted via CB10 from my Z10
    04-28-13 12:51 AM
  8. bladedanc3's Avatar
    This is very strange.
    What I meant was within your CONTACTS app, check to see if that person has anymore information/accounts linked to it. For example from within the contacts app, I have linked together my bf's bbm profile, FB profile and contact details.
    If that profile does have other accounts linked to it, I would try removing all the links and then delete the contact and you reinvite to BBM. People have had intermittent issues with linked contacts.

    Click image for larger version. 

Name:	IMG_00000167_edit.png 
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Size:	12.0 KB 
ID:	155801
    Shows the contact I chose has 2 other accounts linked

    Click image for larger version. 

Name:	IMG_00000168.png 
Views:	923 
Size:	52.9 KB 
ID:	155802
    Remove all links

    No guarantee it'll work but worth a shot

    Posted via CB10 from my Z10
    I see, I get your point now.
    Unfortunately I don't have any link in that contact. So this problem is still unsolved for me...
    Thanks for your help anyway

    Anybody can give me a solution?

    Posted via CB10
    04-28-13 05:30 AM
  9. MiSsY_'s Avatar
    I see, I get your point now.
    Unfortunately I don't have any link in that contact. So this problem is still unsolved for me...
    Thanks for your help anyway

    Anybody can give me a solution?

    Posted via CB10
    If they bbm you first, does this still happen? I remember some friends having issues in the past with contacts on bbm with legacy devices.

    What OS version are you on? Maybe something has gone a but buggy with BBM, maybe you need to reload the OS

    Posted via CB10 from my Z10
    04-28-13 06:01 AM
  10. bladedanc3's Avatar
    If they bbm you first, does this still happen? I remember some friends having issues in the past with contacts on bbm with legacy devices.

    What OS version are you on? Maybe something has gone a but buggy with BBM, maybe you need to reload the OS

    Posted via CB10 from my Z10
    It's the same even when they bbm me first. Either way of bbm between both of us causes hang/crash on my bbm.

    My OS version is 10.0.10.648

    Posted via CB10
    04-28-13 08:10 AM
  11. ojas541's Avatar
    this used to happen to me on older curve devices long ago.

    try this: wipe the phone
    then flash the latest os, if possible dont flash the bbm app
    once the os is flashed then download bbm and install it

    Sent from my BlackBerry 9900
    04-28-13 08:40 AM
  12. EauRouge's Avatar
    Hasn't happened to me. Try force closing by holding the X

    Posted via CB10
    04-28-13 08:46 AM
  13. thurask's Avatar
    this used to happen to me on older curve devices long ago.

    try this: wipe the phone
    then flash the latest os, if possible dont flash the bbm app
    once the os is flashed then download bbm and install it

    Sent from my BlackBerry 9900
    BB10 doesn't work that way. BBM is inextricably embedded into the OS.
    04-28-13 10:21 AM
  14. MiSsY_'s Avatar
    It's the same even when they bbm me first. Either way of bbm between both of us causes hang/crash on my bbm.

    My OS version is 10.0.10.648

    Posted via CB10
    Sounds like you going to need a try a security wipe and see if that fixes the issue, it tends to fix majority of the "Unfixable" issues

    Posted via CB10 from my Z10
    04-28-13 12:36 PM
  15. bladedanc3's Avatar
    Sounds like you going to need a try a security wipe and see if that fixes the issue, it tends to fix majority of the "Unfixable" issues

    Posted via CB10 from my Z10
    I'll try that later, thanks

    Posted via CB10
    04-28-13 07:19 PM
  16. ojas541's Avatar
    okay then a wipe and re flashing of the lastest os?

    Sent from my BlackBerry 9900
    04-28-13 10:26 PM
  17. bladedanc3's Avatar
    Anyway, magically the problem is solved now =)) and I didn't even do anything, this is crazy. Thanks everyone who tried to help. I hope that problem won't resurface anymore

    Posted via CB10
    04-29-13 12:23 AM
  18. MiSsY_'s Avatar
    Very weird, glad your issue is resolved

    Posted via CB10 from my Z10
    04-29-13 12:46 AM
  19. scott0121's Avatar
    BBM error?-img_00000034.pngX this is what I'm getting from my BBM and from the hub aswell and i don't know what it is, I've tried to restart it but to no avail, can anybody help please.

    Posted via CB10
    05-04-13 05:33 PM
  20. bladedanc3's Avatar
    Click image for larger version. 

Name:	IMG_00000034.png 
Views:	51 
Size:	25.8 KB 
ID:	158189X this is what I'm getting from my BBM and from the hub aswell and i don't know what it is, I've tried to restart it but to no avail, can anybody help please.

    Posted via CB10
    This actually means that your bbm is not yet finished setup right? CMIIW. Have you tried to ignore it as it load?

    Posted via CB10
    05-04-13 08:12 PM
  21. scott0121's Avatar
    Mt BBM was already setup do its not that.

    Posted via CB10
    05-04-13 08:15 PM

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