[AparnaHimjal]

Pls help me. Suddenly for past few days my BlackBerry Z10 switches off suddenly, even though battery is charged. Sometimes the display slowly fades away, phone hangs and the study phone just stops working.

[AparnaHimjal]

It's STL 100-1, software release - 10.3.2.2474

[Niallac]

Hi. Sounds like you may have a motherboard issue. First, download, install and run BlackBerry Virtual Expert from BB World. Run all tests. If no problems are found, then reload the OS, either via Link or an autoloader - search the forum for instructions. You will need to backup all of your files etc first. If this doesn't fix it, try a new battery. If the issue still persists, it's time to find another phone.

Posted via CB10

[brookie229]

Pls help me. Suddenly for past few days my BlackBerry Z10 switches off suddenly, even though battery is charged. Sometimes the display slowly fades away, phone hangs and the study phone just stops working.

Check to make sure the battery is not loose. The Q10 and Z10 batteries have been known to have poor contact with the motherboard pins . Try a small piece of paper in the battery compartment to tighten the contact.

[JenJC]

Check to make sure the battery is not loose. The Q10 and Z10 batteries have been known to have poor contact with the motherboard pins . Try a small piece of paper in the battery compartment to tighten the contact.

This was 100% the issue with my friend's Z10. It was rebooting daily. I folded a small piece of paper and wrapped it around the bottom (non-pin) edge of the battery so it couldn't slide up and down. It fixed the issue immediately.