BB Z10 - Restore from Backup starts and suddenly cancels
hey everyone!
I've found plenty of similar threads, but all of them without a definite solution to the problem.
It appears that Blackberry Link is so buggy, it cannot restore from backups just in the situations, backups are created for.
Short background:
- I triggered the OS update to the current version. But somewhere on the way the download stopped. However, I rebooted shortly after but my encrypted (!) z10 never booted again. Even when I let it sit there for a whole night, it just went straight to 100% device bootup, without going any further
- Hence I had to security wipe my z10 and restore it with BBL since nothing else worked
- When I booted the z10 up I performed the update right away to avoid similar problems again (so I do not have the same OS version as the backups have been created with)
The Problem:
- When I connect my Z10 with BBL it (half of the time) connects to the device successfully.
- When I then try to restore from backup the problem occures:
a) it does not let me restore the complete backup
b) it does not let me restore partial backups. At least not media (my documents which I do fiercely require) and system. I could restore my Apps ONCE, after 10 tries or something, but it never succeeded for media or for the apps again (i did several wipes,reboots, reinstalls of BBL etc..)
c) I succeeded in restoring my apps to a unencrypted device without password. Hence I do not believe that the encryption is a problem
d) when I create a new backup and try to restore from the new backup - it works.
e) I have 10 backups which all do not work for restoration. hence I can rule out that just one backup might be corrupt.
However, I have tried everything like rebooting, restoring, wiping again, etc... but nothing works.
As I mentioned, many people appear to have the same problem. But I did not find a definite solution to the problem. Nevertheless, it seems impossible to me, that Blackberry would just let such a horrible bug slide and not help with a solution.
I have very important documents stored in my backup (and only there) which I require.
I tried to restore my backup with BBL on a Mac and a Windows PC (windows did not even let me backup my device, even when connected already because "the device could not be found").