1. k3kno's Avatar
    Since an app update my bb z10 gets crash frequently and the phone was running hot. I took out the origianl battery and swapped to my favorite 5000 mah extended battery because my phone has a knack of sucking it's batteries dry and over time ruining their capacity, and then turned it back on to find the same thing happen again. I have tried searched around but nothing work. Any help would be appreciated!
    08-19-14 04:26 AM
  2. jaydee5799's Avatar
    I hate to say it but you probably will have to reload your OS. Once you get a rogue app like this on your phone, it makes everything bad. Remove the app and reboot your phone.

    Otherwise, prepare to reload the OS. I did that on my Z10 as well. It happens to a lot of us.
    08-19-14 06:06 AM
  3. homer1475's Avatar
    Security Wipe the device.

    While this will remove said app, it will also remove any settings or accounts you have on the device. Basically it will return the device back to factory settings.
    08-19-14 06:33 AM
  4. bintheredundat's Avatar
    What app did u update. Likely an android app causing the issue.
    Perhaps try removing the most recent apps one by one and see if you notice any change?...

    Posted via CB10
    08-19-14 06:54 AM
  5. o4liberty's Avatar
    I find that some apps loaded from different app stores don't work well I usually use the amazon app store for all my apps.

    Posted via CB10
    08-19-14 07:51 AM

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