1. Rivett's Avatar
    I know that connecting to BB Link has been a problem with others but I still cant find a resolution that works.
    Link worked for me before but when I went back later it wouldnt connect. I have a z10 STL100-3 running 10.2.1.3062. I have uninstalled and installed Link a few times but Link wont recognize my cell. BB Link 1.2.24
    Specifically Link says "the following devices are associated with BB ID" and lists my cell. It says its connected on the left side of the Link page but the main body says "yellow triangle" and "Cannot Communicate with Device...".
    Im using the cable supplied with the cell as well as others and have tried all usb connections. I have not tried another computer.
    Help please, I dont know what to do to get it to connect? Its quite maddening.
    12-28-14 12:27 PM
  2. FF22's Avatar
    In SOME cases, folks have turned off wifi on the phone and that has allowed it to work. No promises!!!!
    12-28-14 04:07 PM
  3. Rivett's Avatar
    Thanks but that didnt work either.
    12-28-14 05:25 PM
  4. Rivett's Avatar
    Is there any help out there?
    12-30-14 08:50 AM
  5. FF22's Avatar
    Before using it, you can try rebooting/restarting both phone and computer. Check anti-virus or firewall software.

    And since it did work before, can you recall what you might have changed on one end or the other? New apps or program installs?
    12-30-14 09:57 AM

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