12-09-13 11:40 AM
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  1. abrahambijin's Avatar
    abrahambijin
    I had a Blackberry Z10 STL100-1 at first, but that was a little faulty. So I backed-up my data and sent it over for replacement. The new device that I received was STL100-2. However, I am not able to restore my backed-up data to the new device. Blackberry Link shows an error message saying "Incompatible Device Software".

    How can I get my old data into the new device?
    12-09-13 08:02 AM
  2. diegonei's Avatar
    diegonei
    Retired Mod & Ambassador
    It is possible that the OS versions of the phones are preventing the restore. Try restoring only settings or only apps and see if that does it.

    Posted via CB10
    12-09-13 08:38 AM
  3. seletok's Avatar
    seletok
    For me it works. Be sure you have the same OS version or higher than on STL100-1.

    Posted via CB10
    12-09-13 11:40 AM
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