1. abrahambijin's Avatar
    I had a Blackberry Z10 STL100-1 at first, but that was a little faulty. So I backed-up my data and sent it over for replacement. The new device that I received was STL100-2. However, I am not able to restore my backed-up data to the new device. Blackberry Link shows an error message saying "Incompatible Device Software".

    How can I get my old data into the new device?
    12-09-13 08:02 AM
  2. diegonei's Avatar
    It is possible that the OS versions of the phones are preventing the restore. Try restoring only settings or only apps and see if that does it.

    Posted via CB10
    12-09-13 08:38 AM
  3. seletok's Avatar
    For me it works. Be sure you have the same OS version or higher than on STL100-1.

    Posted via CB10
    12-09-13 11:40 AM

Similar Threads

  1. Is there a way to connect my Z10 to a pc without using Link?
    By SadisticSoviet in forum BlackBerry 10 OS
    Replies: 12
    Last Post: 11-29-16, 03:26 PM
  2. Bes 10.2; Lotus Traveler, To Do List doenst work
    By Jeshandi in forum BlackBerry Secure UEM & Productivity Suites
    Replies: 5
    Last Post: 12-11-13, 12:52 PM
  3. Is it possible to restore 10.2.1.1055 backup
    By fred1266 in forum BlackBerry Z10
    Replies: 11
    Last Post: 12-10-13, 07:36 AM
  4. How to run podcats on 2g network ?
    By beryfan in forum BlackBerry Bold Series
    Replies: 1
    Last Post: 12-09-13, 07:59 AM
LINK TO POST COPIED TO CLIPBOARD