1. jfaught's Avatar
    I previously had an issue with my keyboard that I've never resolved (see http://forums.crackberry.com/blackberry-z10-f254/keyboard-issue-z10-1067482/). One of the suggestions was to reload the OS.

    So, I've backed up my phone, and am wondering what's next.

    1) does backing up save all my customizations, settings, media, and SMS messages?
    2) do I then do a factory reset? how does one "reload the OS"?

    Thanks for any help.
    06-09-16 07:13 PM
  2. shorski's Avatar
    1) Yes but you should know that when you restore a backup, you might still be experiencing the issues you were having before.

    2) You can do a factory reset which is just like doing a security wipe or you reload the OS which is also a wipe but removes everything a reset of sec wipe may skip out.

    To reload your OS, you can get an autoloader of your current OS and reload it Here's how
    http://forums.crackberry.com/bb10-le...loader-927076/

    "OR"

    You use blackberry link to do the reload and this will require internet connection.
    06-09-16 10:28 PM
  3. conite's Avatar
    I would use Ultimate Backup from BBW instead of Link for your backup/restore. It won't backup your settings, but will backup your messages, contacts, media, and more. Link has a habit of restoring the issues you were trying to get rid of in the first place.
    06-10-16 08:50 AM
  4. BBbari's Avatar
    Jfaught: what are (or were) your keyboard issues?

    Posted via CB10
    08-22-16 07:48 AM
  5. jfaught's Avatar
    Jfaught: what are (or were) your keyboard issues?

    Posted via CB10
    It no longer accepts new words, if I start a word with the wrong letter it never moves to the correct letter for options it just stays on options for the wrong letter. Occasionally I'll start typing and it will skip letters and only enter every third letter or so.


    BlackBerry Curve 8310 (2010), BlackBerry Torch 9800 (2011-2013), Android junk (2013-2014), BlackBerry Z10 (2014-present)
    08-23-16 07:27 AM

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