1. jodie21's Avatar
    i recently got my z10 and it kept freezing and going off, i read about it online and they said the 10.2 update might fix the problem so i did the update, almost at the end of the update the phone froze up again so i took the battery out and when the phone came back on whats app was the only app that worked, i cant make or receive any calls the apps wont open and blackberry hub is totally black, i read that after the update it would take a few hours to get back to normal but its been more than 5hours and nothing whats app is the only app that still works
    01-01-14 09:29 AM
  2. ronfc's Avatar
    You don't have to pull the battery out. Just press the top button or the volume up/down buttons to restart the device. Just keep on pressing one of the options until the device restarts.

    Z10STL100-1/10.2.1.1925
    01-01-14 09:31 AM
  3. ronfc's Avatar
    By the way, same situation:
    http://forums.crackberry.com/showthread.php?t=864252

    Z10STL100-1/10.2.1.1925
    01-01-14 09:35 AM
  4. andryantoadi's Avatar
    Just re install the autoloader of the leak OS. The last one is 10.2.1.1295, you can find it on the other thread of Crackberry

    Good luck, broer......

    Q10-3
    01-01-14 09:37 AM
  5. ronfc's Avatar
    Just re install the autoloader of the leak OS. The last one is 10.2.1.1295, you can find it on the other thread of Crackberry

    Good luck, broer......

    Q10-3
    She updated using OTA Software Update, not by using an autoloader.

    And the latest leaked OS as of now is 10.2.1.1925.

    Z10STL100-1/10.2.1.1925
    01-01-14 09:42 AM
  6. jodie21's Avatar
    it did restart but now its completely useless nothing apart from whats app and the camera works, i am not use to updating things my self but i took a chance with this update because i thought it would be easy but now the phone is compleetly use less to me
    01-01-14 09:45 AM
  7. eldrover's Avatar
    What you need to do is start BlackBerry Live on your computer, connect your phone to your computer via USB and reset your device to factory settings.

    Same thing happened to me when I tried over the air updating my OS on my BlackBerry 9000. I'm always update via USB now because of that. I hope you did a backup before updating...

    Once your device is reset, try installing 10.2.1 via Saschesi (I think I spelled that properly). 10.2.1 is definately worth the effort

    Good luck!

    Posted via CB10
    atlac and jodie21 like this.
    01-01-14 10:03 AM
  8. ronfc's Avatar
    at the end of the update the phone froze up again so i took the battery out
    I think this is what you did wrong. You shouldn't pull the battery out or turn off/restart the device while it's updating. Nonetheless, can you check Software Updates again?

    Z10STL100-1/10.2.1.1925
    kbz1960 likes this.
    01-01-14 10:21 AM
  9. andryantoadi's Avatar
    She updated using OTA Software Update, not by using an autoloader.

    And the latest leaked OS as of now is 10.2.1.1925.

    Z10STL100-1/10.2.1.1925
    Sorry, mistyped, I use 10.2.1.1925 too....

    Q10-3
    01-01-14 10:22 AM
  10. andryantoadi's Avatar
    That's why, I asked her to download and install leak OS of 10.2.1.1925 if ota update failed

    Q10-3
    01-01-14 10:24 AM
  11. kbz1960's Avatar
    Do you have BlackBerry link installed on a pc? If not, download and install it and update your phone from there.
    01-01-14 10:28 AM
  12. ronfc's Avatar
    That's why, I asked her to download and install leak OS of 10.2.1.1925 if ota update failed

    Q10-3
    By reading her posts, it seems to me that she isn't used to updating her device alone (without someone knowledgeable). So I think it may be too complex for her to go on the path of installing leaks.

    Z10STL100-1/10.2.1.1925
    01-01-14 11:21 AM
  13. hdbulldog4's Avatar
    Easiest way to get your phone back is to install blackberry link on your pc or Mac. See links below. This will load the most recent software from your carrier. You may want to forgo installing "What's App" on your phone until you know it is working properly again.

    1. Open link and attach your phone.
    2. Once your phone is recognized, select the tab for your phone on left.
    3. Select "Back Up and Restore" tab.
    4. Select "Factory Reset" set.
    5. Leave your phone connected and WAIT until it restarts. Do NOT disconnect your phone.

    BlackBerry Link - BlackBerry 10 Smartphone to Computer Sync - US
    01-01-14 11:38 AM
  14. jodie21's Avatar
    so i restored the phone to factory settings from my pc but now it won't come on at all
    01-01-14 01:11 PM
  15. trinichindian's Avatar
    so i restored the phone to factory settings from my pc but now it won't come on at all
    Pull the battery out and reconnect it to the pc and see of it turns on

    <Zedding 10.2 hybridized>
    01-01-14 01:16 PM
  16. praghan's Avatar
    Download any leak os autoloader and install the os. It will fix it if everything goes well

    Posted via CB10
    01-01-14 01:18 PM
  17. lavsille's Avatar
    Easiest way to get your phone back is to install blackberry link on your pc or Mac. See links below. This will load the most recent software from your carrier. You may want to forgo installing "What's App" on your phone until you know it is working properly again.

    1. Open link and attach your phone.
    2. Once your phone is recognized, select the tab for your phone on left.
    3. Select "Back Up and Restore" tab.
    4. Select "Factory Reset" set.
    5. Leave your phone connected and WAIT until it restarts. Do NOT disconnect your phone.

    BlackBerry Link - BlackBerry 10 Smartphone to Computer Sync - US
    Hi there, I'm having trouble with my phone too so am trying this. If I restore to factory settings, will I lose all my apps?
    01-02-14 03:24 AM
  18. FF22's Avatar
    Hi there, I'm having trouble with my phone too so am trying this. If I restore to factory settings, will I lose all my apps?
    As long as you re-use your original BBID, you can get them back from BBWorld. They may not automatically be restored if have not done a backup using BB Link. But they can be downloaded again.
    lavsille likes this.
    01-02-14 10:13 AM
  19. jodie21's Avatar
    Thanks I downloaded the autoloader and it fixed the problem now the phone is working better than, again thanks

    Posted via CB10
    kbz1960 likes this.
    01-03-14 06:31 AM

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