[jodie21]

i recently got my z10 and it kept freezing and going off, i read about it online and they said the 10.2 update might fix the problem so i did the update, almost at the end of the update the phone froze up again so i took the battery out and when the phone came back on whats app was the only app that worked, i cant make or receive any calls the apps wont open and blackberry hub is totally black, i read that after the update it would take a few hours to get back to normal but its been more than 5hours and nothing whats app is the only app that still works

[ronfc]

You don't have to pull the battery out. Just press the top button or the volume up/down buttons to restart the device. Just keep on pressing one of the options until the device restarts.

Z10STL100-1/10.2.1.1925

[ronfc]

By the way, same situation:
http://forums.crackberry.com/showthread.php?t=864252

Z10STL100-1/10.2.1.1925

[andryantoadi]

Just re install the autoloader of the leak OS. The last one is 10.2.1.1295, you can find it on the other thread of Crackberry

Good luck, broer......

Q10-3

[ronfc]

Just re install the autoloader of the leak OS. The last one is 10.2.1.1295, you can find it on the other thread of Crackberry

Good luck, broer......

Q10-3

She updated using OTA Software Update, not by using an autoloader.

And the latest leaked OS as of now is 10.2.1.1925.

Z10STL100-1/10.2.1.1925

[jodie21]

it did restart but now its completely useless nothing apart from whats app and the camera works, i am not use to updating things my self but i took a chance with this update because i thought it would be easy but now the phone is compleetly use less to me

[eldrover]

What you need to do is start BlackBerry Live on your computer, connect your phone to your computer via USB and reset your device to factory settings.

Same thing happened to me when I tried over the air updating my OS on my BlackBerry 9000. I'm always update via USB now because of that. I hope you did a backup before updating...

Once your device is reset, try installing 10.2.1 via Saschesi (I think I spelled that properly). 10.2.1 is definately worth the effort

Good luck!

Posted via CB10

[ronfc]

at the end of the update the phone froze up again so i took the battery out

I think this is what you did wrong. You shouldn't pull the battery out or turn off/restart the device while it's updating. Nonetheless, can you check Software Updates again?

Z10STL100-1/10.2.1.1925

[andryantoadi]

She updated using OTA Software Update, not by using an autoloader.

And the latest leaked OS as of now is 10.2.1.1925.

Z10STL100-1/10.2.1.1925

Sorry, mistyped, I use 10.2.1.1925 too....

Q10-3

[andryantoadi]

That's why, I asked her to download and install leak OS of 10.2.1.1925 if ota update failed

Q10-3

[kbz1960]

Do you have BlackBerry link installed on a pc? If not, download and install it and update your phone from there.

[ronfc]

That's why, I asked her to download and install leak OS of 10.2.1.1925 if ota update failed

Q10-3

By reading her posts, it seems to me that she isn't used to updating her device alone (without someone knowledgeable). So I think it may be too complex for her to go on the path of installing leaks.

Z10STL100-1/10.2.1.1925

[hdbulldog4]

Easiest way to get your phone back is to install blackberry link on your pc or Mac. See links below. This will load the most recent software from your carrier. You may want to forgo installing "What's App" on your phone until you know it is working properly again.

1. Open link and attach your phone.
2. Once your phone is recognized, select the tab for your phone on left.
3. Select "Back Up and Restore" tab.
4. Select "Factory Reset" set.
5. Leave your phone connected and WAIT until it restarts. Do NOT disconnect your phone.

BlackBerry Link - BlackBerry 10 Smartphone to Computer Sync - US

[jodie21]

so i restored the phone to factory settings from my pc but now it won't come on at all

[trinichindian]

so i restored the phone to factory settings from my pc but now it won't come on at all

Pull the battery out and reconnect it to the pc and see of it turns on

<Zedding 10.2 hybridized>

[praghan]

Download any leak os autoloader and install the os. It will fix it if everything goes well

Posted via CB10

[lavsille]

Easiest way to get your phone back is to install blackberry link on your pc or Mac. See links below. This will load the most recent software from your carrier. You may want to forgo installing "What's App" on your phone until you know it is working properly again.

1. Open link and attach your phone.
2. Once your phone is recognized, select the tab for your phone on left.
3. Select "Back Up and Restore" tab.
4. Select "Factory Reset" set.
5. Leave your phone connected and WAIT until it restarts. Do NOT disconnect your phone.

BlackBerry Link - BlackBerry 10 Smartphone to Computer Sync - US

Hi there, I'm having trouble with my phone too so am trying this. If I restore to factory settings, will I lose all my apps?

[FF22]

Hi there, I'm having trouble with my phone too so am trying this. If I restore to factory settings, will I lose all my apps?

As long as you re-use your original BBID, you can get them back from BBWorld. They may not automatically be restored if have not done a backup using BB Link. But they can be downloaded again.

[jodie21]

Thanks I downloaded the autoloader and it fixed the problem now the phone is working better than, again thanks

Posted via CB10