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I just updated my phone to the newly released 10.2 update and my phone is completely useless now, the Blackberry hub is completely black and every app crashed couldn't call and can't use the quick search accessory. My Z10 is pretty much limited to just viewing apps in the menu nothing else. Help me if you can or reply if you have the same issue.
The hub will be black for a few minutes while it rebuilds in the background. Also your contacts will take a few hours to rebuild complete and will be patchy until then. Give it time. Mine did the same and it righted itself in a few hours... Also, once your phone settles, a fresh restart will often kick things back to normal.
Lol. Keep calm.
Everything updates and will be back to working order slowly but surely.
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BTW welcome to CrackBerry!
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You can always trust on a leak ;)
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Restart phone and let the phone rest.
From zedten
Indexing can take time
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i recently got my z10 and it kept freezing and going off, i read about it online and they said the 10.2 update might fix the problem so i did the update, almost at the end of the update the phone froze up again so i took the battery out and when the phone came back on whats app was the only app that worked, i cant make or receive any calls the apps wont open and blackberry hub is totally black, i read that after the update it would take a few hours to get back to normal but its been more than 5hours and nothing whats app is the only app that still works
You might want to try reloading the OS again. It sounds as if something did not finish properly.
Good luck
Plug the phone back in and re run the autoloader
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