1. chinmay007's Avatar
    My Q10 was stolen a few weeks back. I tried to locate it through BlackBerry secure find my phone service. Initially it gave me a option to lock it and put a message but no GPS location. So I reported to police, lodged a FIR and. Did not lock the phone as I thought it might provoke the person to erase the phone. I kept on checking the location but no result. Meanwhile got another BlackBerry. So in the account it showed two BlackBerry phone for a while. And suddenly one fine day the stolen Q10 disappeared from my device list.

    Any clues.. ? Police says they haven't fond a trace.
    But without I de authorising it, how can the device disappear from my list ?

    Posted via CB10
    10-04-14 04:01 AM
  2. sgt_snacks-64's Avatar
    If the crim' tried to enter your device password 10 times incorrectly, it would wipe the device completely. I assume you'd then lose your Protect account with that phone. Not sure why the tracking didn't work though, unless they're Gremlins living underground? Protect will start the location services up on the phone if they've been disabled. Unless the device had it's battery removed.

    That absolutely sucks, what happened though. Sorry to hear that Glad you're back up and running on a BBRY, at the very least.
    10-04-14 04:30 AM
  3. Warlack's Avatar
    I would call you carrier as well and get the PIN blacklisted. This way the phone becomes just a pretty paperweight

    PassportSQW100-1/10.3.1.632 and a Z30
    10-04-14 04:41 AM
  4. Andy Wijaya's Avatar
    Yes. And report your IMEI.
    10-04-14 04:43 AM
  5. chinmay007's Avatar
    Thanks.

    I did report to police and carrier both. But it's a unlocked phone.

    Hope they recover it. I was hoping to get a track on either phone no. Which continuously showed unknown.
    And location also was not available.


    Posted via CB10
    10-04-14 04:59 AM
  6. sgt_snacks-64's Avatar
    Thanks.

    I did report to police and carrier both. But it's a unlocked phone.

    Hope they recover it. I was hoping to get a track on either phone no. Which continuously showed unknown.
    And location also was not available.


    Posted via CB10
    Doesn't matter if the device is unlocked. You can block the IMEI so the phone won't operate on any network.

    Posted via CB10
    10-04-14 07:29 AM
  7. KKrusher's Avatar
    I have always preferred phones with removable batteries - but this situation may prove that a non-removable battery could foil crooks and possibly help in recovering your phone.
    10-04-14 09:48 AM
  8. chinmay007's Avatar
    Will again contact the authorities..

    Posted via CB10
    10-05-14 12:15 AM
  9. anon(7412666)'s Avatar
    I think the Q10 being removed from your device list means that someone, either the perpetrator or a recipient of stolen property, has registered the device with their own BB ID. As far as I can tell, that is the only way a device will be removed from one's device list. Hopefully you were able to have the IMEI blocked through the carrier. See my last post in the thread below:

    http://forums.crackberry.com/blackbe.../#post10701000
    10-18-14 06:11 PM
  10. samshine84's Avatar
    Let's just say karma happened to the person who stole it.
    My thoughts are, (s)he stole it, then (s)he was rammed by a car and the phone got destroyed in the process.

    Sent from my BlackBerry 9780
    11-01-14 02:58 PM
  11. filanto's Avatar
    Have you tried to pin the phone and see if you get a response.

    Posted via CB10
    11-30-14 09:49 PM

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