1. keysteele's Avatar
    I bought my Z10 on Kijiji, it was locked to Bell, went to a Wind dealership store that unlocked phones. So the guy got my IMEI number I paid my money and waited to get my unlock code. A couple of days later I call back get the unlock code and my phone is now unlocked.
    Now this was at the end of Nov. Now I unlocked the phone because I'm with Virgin mobile, I decided recently that I want to go with Wind smaller network but better cheaper plans(trying to cut cost). On this past Sunday I go into a corporate Wind store to see about switching to them, so they put the sim in, and in network and connections we see a caution that the phone is network locked. Now I'm telling the Wind guy to ignore it because I know that I unlocked it, so we spend the next half hour trying to get the Wind sim to work to no avail.
    We give up and I'm thinking that I have to go back to the place that I unlocked it. I go the next day to the place , tell the guy what the problem is...that they give me the unlock code and now a month later my phone is locked again, how is that possible?
    He checks my IMEI number and compares it to his records and tells me that I didn't unlock this phone. Basically telling me the the IMEI number that pops up on the screen is not the same that was on record, now that didn't make any sense to me because I did unlock the phone, so the question is how did it get unlocked.

    Long story short I looked at what is printed under the battery and what is printed under the battery is the IMEI that I got the unlock code for and at that time it worked.

    But now all of a sudden I have two different IMEI numbers and the original one doesn't work which makes no sense to me. I have mention that they took my phone to the guy who was in a back room for like 5-10 mins before he came out and told me he didn't unlock that phone.
    Has anyone heard of this before??? And is there a way in that short of a time to change the IMEI number?? Can it be changed back?? Any feedback would be great!!!
    Last edited by keysteele; 12-26-13 at 06:48 AM. Reason: Too much text, not enuff breaks, lol
    12-25-13 11:47 PM
  2. diegonei's Avatar
    It is very unlikely but they could have swapped the motherboard, which would make it a whole different phone, but then your data and accounts and everything would be gone and I am sure you would have noticed that...

    PS: What a wall of text!! That makes reading your post very hard! Consider hitting enter a few times next post!

    I'm posting BlackBerry's support numbers, they probably can help you at least figure out what's going on.

    BlackBerry Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com
    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Téléphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Germany: 0800 1816530 (Gebhrenfrei)
    North-America: 1 877 255 2377 (Toll Free)
    UK: 0808 100 7466 (Toll Free UK only)
    Outside UK: +44 1753 558400
    Worldwide: 1 519 888 6181

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)

    help@blackberry.com
    12-25-13 11:55 PM
  3. keysteele's Avatar
    So there is no program that can change it? I'm just trying to understand how the phone got unlocked in the first place!!!! The IMEI number thats under the battery was the one that popped up when you type *#06#, and now when it's done, a totally different number pops up.
    12-26-13 07:06 AM
  4. diegonei's Avatar
    So there is no program that can change it? I'm just trying to understand how the phone got unlocked in the first place!!!! The IMEI number thats under the battery was the one that popped up when you type *#06#, and now when it's done, a totally different number pops up.
    PINs and IMEIs are hardware coded. They can't be changed. I have no idea what's going on. Getting different IMEIs suggests different hardware. The print on the plate does not matter as the info is stored in the hardare. Change the mother board, keep the housing = two IMEIs.

    But that's a theory. I suggest you call them.

    Could be a defective unit for all we know.
    12-26-13 10:30 AM

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