1. lost_my_dog's Avatar
    Hey everybody! We're currently on UEM 12.7.2. For some reason, I cannot get e-mails to sync to my iPhone 7 unless I'm on WiFi or have VPN enabled. 4G LTE connection from Verizon works fine, as I can browse the web, but not having emails sync unless VPN is on is quite annoying. Has anyone had this happen to them, or does anyone have any ideas about what could possibly be wrong?

    Thanks beforehand
    03-30-18 09:09 AM
  2. Rodney Wilder's Avatar
    Hey everybody! We're currently on UEM 12.7.2. For some reason, I cannot get e-mails to sync to my iPhone 7 unless I'm on WiFi or have VPN enabled. 4G LTE connection from Verizon works fine, as I can browse the web, but not having emails sync unless VPN is on is quite annoying. Has anyone had this happen to them, or does anyone have any ideas about what could possibly be wrong?

    Thanks beforehand
    Sounds like your activesync server is internal on your network only, not public Internet facing. This would mean it's only accessible from your corporate wifi or vpn connection. It's a common setup to protect the activesync server from attacks
    03-30-18 09:47 AM
  3. lost_my_dog's Avatar
    Sounds like your activesync server is internal on your network only, not public Internet facing. This would mean it's only accessible from your corporate wifi or vpn connection. It's a common setup to protect the activesync server from attacks
    We also have Blackberry10 devices on our UEM that can receive emails on 4G LTE. Why would that be?
    03-30-18 10:33 AM
  4. Rodney Wilder's Avatar
    Would need to know more about your infrastructure, UEM setup, Activation Policies, Connectivity policy, email policy setup etc.
    I can tell you from experience that BB10 devices would fallback to the classic MDS VPN connection if the newer BlackBerry Secure Connect VPN isn't working or isn't enabled in the connectivity policy.
    03-30-18 11:52 AM
  5. nevilledaniels's Avatar
    Could you VPN supplier be in a insecure country like Cambodia who our friends in northern Europe and Asia that they currently on the stop lists.
    Last edited by nevilledaniels; 04-14-18 at 07:49 AM.
    03-30-18 11:59 AM

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