1. J_Pebblez's Avatar
    I recently got a Tour and unlocked it without any issues for use on the AT&T network. Unfortunately, I lost my browser icon and email capabilities. I know what the problem is and after searching exhaustively I cannot find the service books for my specific phone/operating system. Some PLEASE help me! It would be greatly appreciated.
    12-26-10 03:41 PM
  2. J_Pebblez's Avatar
    When I try to register on the BIS site the following message comes up.

    "Your account is not accessible via HTML browser. Please use your device to access BlackBerry Internet Service. ''

    I cannot use my devise to access Blackberry Internet Service!!!
    12-26-10 03:59 PM
  3. MrLynd54's Avatar
    Now that you have it unlocked for AT&T, it sounds as if you need to have an account with them.
    12-26-10 04:30 PM
  4. J_Pebblez's Avatar
    I do have an account with them.
    12-26-10 07:51 PM
  5. Fubaz's Avatar
    Please follow these instructions.
    Unlocked Storm on AT&T or T-Mobile - BlackBerry Forums Support Community

    you need to manually load the ATT service books to the device.

    I know it says Storm, but the instructions are the same for a 9630
    J_Pebblez likes this.
    12-26-10 08:16 PM
  6. freethisberrydotcom's Avatar
    You can also try to input apn settings and then register now in host routing table

    Posted from my CrackBerry at wapforums.crackberry.com
    J_Pebblez likes this.
    12-26-10 09:15 PM
  7. Fubaz's Avatar
    You can also try to input apn settings and then register now in host routing table

    Posted from my CrackBerry at wapforums.crackberry.com
    We wish it was this easy, but when using an unlocked device that is made for CDMA, you must manually load the service books on to the phone.
    J_Pebblez likes this.
    12-26-10 09:33 PM
  8. J_Pebblez's Avatar
    Thanks so much for the help guys. I was confused because it did say the operating system was Storm so i wasnt sure. All of your responses are greatly appreciated.
    12-27-10 03:08 PM
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