I'll have to call them tomorrow. ACtually i'm going in this is the 3rd Tour I have had with problems. I did the forgot password and it sent it to me I had it right so I don't know. I really like the phone when it works. The camera, nice big screen but 3rd try and just issues. Sucks, because I don't want another touch screen I have the Touch2 and Mogul really wanted something different. Oh well, Thank you very much for your help.