1. FMINUS's Avatar
    Im trying to upgrade my phone through the online system and the Tour is not displayed, so I click on "live chat" and here is the convo:

    Chat InformationPlease wait for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience!
    Chat InformationA Verizon Wireless online pre-sales specialist has joined the chat. You are now chatting with Kinberly
    Kinberly: Hello. Thank you for visiting our chat service. May I help you with your order today?
    You: i wanted to get the blackberry tour
    You: i signed into "my verizon"
    You: and it is NOT a phone I can choose to upgrade
    Kinberly: Unfortunately, we do not have the Blackberry Tour at this time.
    You: it says you can preorder it
    You: BlackBerry Tour from Verizon Wireless
    You: lol
    Kinberly: I will be right with you.
    Kinberly: Thank you for waiting. I'll be with you in just a moment.
    Kinberly: Unfortunately, you have to visit a Store to become to preorder this phone.
    Kinberly: be able *
    You: are u sure?
    Kinberly: Please hold on while I check that information.
    You: On the site you can actually pre-order it
    You: but upgrading is different
    Kinberly: I truly understand. However, you may have to call Customer Care tomorrow morning at 1-800-922-0204 to better assist you with that preorder.
    You: so pretty much you dont have an answer
    You: lol
    Kinberly: Unfortunately, I am pre-sales Specialist with limited resources and I am only able to assist you with continuing an order online with the phones we have online.
    Kinberly: Would you like to get one of the phones we have online?
    You: uh no

    HILARIOUS!!!
    06-29-09 11:32 PM
  2. VOLS85's Avatar
    so it's not available for pre-order right now...not sure what you were expecting out of that conversation other than what you got.
    06-29-09 11:36 PM
  3. spangler07's Avatar
    You were kind of a j e r k to Kinberly.
    06-29-09 11:37 PM
  4. Royk89's Avatar
    Agreed. No need to give her a hard time about it.
    06-29-09 11:39 PM
  5. FMINUS's Avatar
    so it's not available for pre-order right now...not sure what you were expecting out of that conversation other than what you got.
    it is avail for preorder, but only if its a new activation. I dont think the upgrade is avail. I was hoping she would be able to get a resolution.
    You were kind of a j e r k to Kinberly.
    Really.... I guess you didnt consider her steering me in the wrong direction more than once in our convo.
    06-29-09 11:39 PM
  6. FMINUS's Avatar
    I guess you guys arent feelin my frustration, Ive been following this for waaay too long, Im so freakin anxious!
    06-29-09 11:40 PM
  7. pkcable's Avatar
    Its coming relax already! Won't you be better off going to a store on the 12? Its a sunday. Preorders won't arrive till monday the 13th or later.

    Posted from my CrackBerry at wapforums.crackberry.com
    06-29-09 11:40 PM
  8. scaphoidfx's Avatar
    Good job posting how much of an a$$ you were to an online customer service agent. She gave you an answer, to call tomorrow morning.
    06-29-09 11:41 PM
  9. blackberrytony1's Avatar
    it is avail for preorder, but only if its a new activation. I dont think the upgrade is avail. I was hoping she would be able to get a resolution.


    Really.... I guess you didnt consider her steering me in the wrong direction more than once in our convo.
    im uprading
    06-29-09 11:41 PM
  10. FMINUS's Avatar
    Its coming relax already! Won't you be better off going to a store on the 12? Its a sunday. Preorders won't arrive till monday the 13th or later.

    Posted from my CrackBerry at wapforums.crackberry.com
    I am afraid I will show up to a line with 15 people and with them having only 10 handsets! LOL
    Good job posting how much of an a$$ you were to an online customer service agent. She gave you an answer, to call tomorrow morning.
    ok... so she was no help, and again giving me wrong answers.
    1. telling me it was not avail
    2. saying the only way I can get it is going into a store.

    Instead of giving me wrong answers she could of simply said "im not sure, please call in the morning"
    06-29-09 11:44 PM
  11. scaphoidfx's Avatar
    I wonder when the line will start forming where I'll be going that Sunday (most likely). I'm working the night before and on the way home in the morning, I figured I'll just walk over and get in line.
    06-29-09 11:44 PM
  12. paa79594's Avatar
    the only thing i'm getting from this post is the girls name. shouldn't it be kimberly? did she spell her name wrong? i've never heard of a kinberly..
    06-29-09 11:46 PM
  13. FMINUS's Avatar
    I wonder when the line will start forming where I'll be going that Sunday (most likely). I'm working the night before and on the way home in the morning, I figured I'll just walk over and get in line.
    I was talking to some people at the VZW store and they were saying that people arent really amped over this phone, and most people dont know it exists. I guess only hardcore bb nerds are drooling over this. So they said there shouldnt be an issue with stock. BUT STILL!!!!!!!
    06-29-09 11:46 PM
  14. jonlong724's Avatar
    I don't think that this will be a line-before-opening release. Few people know about this phone.
    06-29-09 11:47 PM
  15. FMINUS's Avatar
    the only thing i'm getting from this post is the girls name. shouldn't it be kimberly? did she spell her name wrong? i've never heard of a kinberly..
    Yea I thought of that too....
    06-29-09 11:47 PM
  16. scaphoidfx's Avatar

    ok... so she was no help, and again giving me wrong answers.
    1. telling me it was not avail
    2. saying the only way I can get it is going into a store.
    Good chance that since the page is just being posted up at VZW, she might not know how to handle the new phone. Doesn't sound like she was playing dumb. She told you she can only help you with phones currently on the site and redirecting you to call tomorrow morning, where you'd likely get someone who knew more about it once hours have passed and everyone's on the same page.
    06-29-09 11:47 PM
  17. FMINUS's Avatar
    Yea lets hope so. My wife is due July 15th too, so its a juggle haha
    06-29-09 11:48 PM
  18. VOLS85's Avatar
    I am afraid I will show up to a line with 15 people and with them having only 10 handsets! LOL


    ok... so she was no help, and again giving me wrong answers.
    1. telling me it was not avail
    2. saying the only way I can get it is going into a store.

    Instead of giving me wrong answers she could of simply said "im not sure, please call in the morning"
    I don't know if you've heard, but there's a pretty big bureaucracy involved with Verizon...forgive this rep for not knowing the exact information you were looking for (because obviously no one can order it). If it was available to pre-order you could do it right now, but it's not available yet. Chill out.
    06-29-09 11:48 PM
  19. scaphoidfx's Avatar
    I don't think that this will be a line-before-opening release. Few people know about this phone.
    Maybe so, but I'm still getting out of work early morning and gonna walk up to the store and hang until it opens, or wander around the neighborhood until it does. I HIGHLY doubt they'd open regular time.
    06-29-09 11:49 PM
  20. shinerburke's Avatar
    I posted this in another thread:

    I was just on a chat session with a rep. She told me it was available, but that I needed to call in to order the Tour since the web site was having issues and she couldn't help me.

    I call in, get "Jeff" on the line and he has no idea what the F I'm even talking about. Didn't know the site was up, said the release date wasn't until the end of July and that I didn't know what I was talking about when I told him the pre-order site was up.

    Great CSM training there Verizon.
    06-30-09 12:12 AM
  21. blackngray70's Avatar
    I talked to a VZW sales woman today about the Tour and she didn't know anything about the 12th or it even being posted on the Testman page.

    She said "the customers know more than us lol".

    So either VZW doesn't tell their employees much or they do and they're supposed to keep their mouths shut and pretend like they don't know.

    Posted from my CrackBerry at wapforums.crackberry.com
    06-30-09 12:36 AM
  22. VOLS85's Avatar
    I talked to a VZW sales woman today about the Tour and she didn't know anything about the 12th or it even being posted on the Testman page.

    She said "the customers know more than us lol".

    So either VZW doesn't tell their employees much or they do and they're supposed to keep their mouths shut and pretend like they don't know.

    Posted from my CrackBerry at wapforums.crackberry.com
    They don't tell us anything. We have had no trainings on it, and have been provided with no confidential information. It is what it is.
    06-30-09 12:45 AM
  23. blackberrytony1's Avatar
    pre order not up yet lol...
    06-30-09 12:51 AM
  24. xliderider's Avatar
    I have a question... will I be able to preorder a Tour at the 2 year upgrade price online if I need to "steal" an upgrade from another line on my family plan?

    I let my wife use "my" NE2 upgrade in December, so I'll be using her upgrade which became available in April.

    Will I be able to do it online through the preorder pathway? Or will I have to preorder the Tour on my wifes's line, then do an online ESN switch after I activate the Tour on her line?

    Posted from my CrackBerry at wapforums.crackberry.com
    06-30-09 01:36 AM
  25. ccisneros878's Avatar
    It works now, just tried it...too bad I'm not a verizon customer
    06-30-09 01:49 AM
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