1. slinky317's Avatar
    Where was your Tour made? There has to be a reason why some phones are muffled while others aren't. You should be able to find where it was made on the inside of the phone - just open up the battery cover and remove the battery and it'll be listed on one of the stickers, like "Canada 1" or "Mexico 5" or whatever.

    I have a Canada 1 phone, and I experience:

    - Loose battery door
    - Sticky trackball
    - Average battery life (not like some who say they get 3 days out of theirs... but this might not have anything to do with the phone)

    My call quality is excellent, however.
    Last edited by slinky317; 07-21-09 at 09:19 AM.
    07-21-09 09:04 AM
  2. Wraith1283's Avatar
    My Tour was made in Canada also, I just suffer from the loose back door but it isnt too bad. My battery life is good, my trackball is good, the OS is fast with no pauses, and my call quality is great. I love my new Tour.
    07-21-09 09:09 AM
  3. XtremeBerry's Avatar
    Two Canada 1's and both behaved differently.
    1. muffled calls, great trackball, no lag or lockups and snug battery door, phone got ridiculously hot.
    2.good calls, mushy and sandpaper trackball, lags and lockups and loose battery door, nice and cool.

    Both are Canada's finest with totally different results.
    07-21-09 09:09 AM
  4. nickyamg's Avatar
    i have mexico 5 and i experiance

    loose battery door.
    sticky trackball.
    good battery life (compared to the storm)
    and 10-15 min reboots.. my gfs reboots in 2-3 minutes. hers in made in canada. and both baught at the same time.
    07-21-09 09:10 AM
  5. Syco54645's Avatar
    we have been through this but

    first tour
    canada 1
    dead headphone jack
    noisy trackball
    really loose battery door
    no lockups or lagging

    second tour
    canada 1
    noisy trackball
    loose battery door (significantly better though)
    some lockups or lagging
    07-21-09 09:23 AM
  6. slinky317's Avatar
    Damn, well it looks like where it was made doesn't have an impact on call quality or the other issues. Thought it could be an easy fix... oh well.
    07-21-09 09:25 AM
  7. John Yester's Avatar
    1st Tour
    Canada 1

    Signal issues
    Loose door

    2nd Tour
    Canada 1

    Solid Door
    Full signal
    07-21-09 09:28 AM
  8. p-man219's Avatar
    Mexico 5:

    - Loose Battery Door (doesn't bother me)
    - Trackball issues: Doesn't scroll right well, etc.
    - Horrible BT sound quality
    - Very low headphone jack output
    07-21-09 09:29 AM
  9. naman919's Avatar
    1st Tour
    Canada 1

    Signal issues
    Loose door
    Muffled Sound on both ends.

    Heading to the VZW store at lunch to see what they can do.


    2nd Tour
    Canada 1

    Signal Strong so far
    Door pretty snug
    Sounds muffled a bit still. No real change in that respect. meh.
    Last edited by Naman919; 07-21-09 at 11:11 AM.
    07-21-09 09:41 AM
  10. thepanttherlady's Avatar
    Mexico 5

    Loose batter door
    Occasional lagging but could be because of what I have dl'd
    Muffled sound sometimes
    07-21-09 09:46 AM
  11. redwanhuq's Avatar
    I did a test with voicemail.

    I have the Automatic Volume Control on.

    When I send myself a voicemail with the handset, I have gurgly and mumbling even though I speak clearly. And when I use the BB headset, I sound much much clearer.

    07-21-09 10:02 AM
  12. 717200's Avatar
    Ok, here we go again


    1- Everyone is telling me I sound muffled, some even keep saying "say again" I am new to BB, any settings I should look at to fix the issue?

    2- Loose battery door, I guess it was fine and I was happy but with the muffled voice quality I am thinking about talking with Sprint tech support.

    Everything else is great, good battery live, etc......
    07-21-09 12:56 PM
  13. heffe2001's Avatar
    Mine's a Canada 1:

    Muffled audio on phone
    Loose battery door (moves what, maybe a .5mm?)
    Initially had a good bit of lag, but that's almost completely gone, understand that may be the norm as my Curve did that when I got it.
    Seems to take quite a while to restart (upwards of 4 or 5 minutes, not explicitly timed it though)
    Signal is pretty good, works better at my house than my Curve did

    I'm pretty happy with the phone, with the exception of the loose battery door & the muffled audio on the phone. I can live with the little bugs for now. I'm hoping Seidio comes out with a replacement back door like they did for my curve, that might fix the problem and make the phone stay where I put it and not slide around as much.
    07-21-09 01:12 PM
  14. 717200's Avatar
    Just talked to advanced blackberry support about the battery cover and muffled voice, he issued a replacement, the Tour is in stock and it ships fast, but really hate to go through replacing a phone and setting everything up again.
    07-21-09 02:47 PM
  15. Slingbox's Avatar
    Muffle sound absolutely terrible!!!
    Hopefully new rom will fix....after all that's one major reason we own BBs..Excellent sound quality.
    If no fix is made available my 9630 will be on Craigslist fast.
    07-21-09 03:12 PM
  16. asdfjkandreax's Avatar
    Mexico 5:
    muffled sound quality (i really hope it's fixed in an OS or something)
    5-10 minute boot up (after battery pull, etc)
    pretty good battery door (it wasn't moving when i got it, but it started to budge the more and more i used it)
    vibrate is decent. not as strong as my dumbphone, but it can still wake me up in the middle of the night if i get a text/BBM
    07-21-09 03:55 PM
  17. IceKreamMan's Avatar
    is the bad sound a major issue?
    i juust ordered mine, im gettining it in the mail, im hopeing not to have alot of problems, i dont like when phones freeze/lag
    and i hope everything is fine
    07-21-09 04:01 PM
  18. eyecon82's Avatar
    Mexico 5

    Battery door moves about 0.3mm....that's it!

    I have been told by several people that the call quality is excellent
    Last edited by eyecon82; 07-21-09 at 04:26 PM.
    07-21-09 04:21 PM
  19. Slingbox's Avatar
    I dropped 4.5-138(net_rim_bb_call_control.cod) file into 4.7 .java.
    Unfortunately it made no difference ,Muffle sound still present.

    Noise canceling has to be causing this issue..once its found and removed ,replace 4.5 file muffle should be no more
    Last edited by Slingbox; 07-21-09 at 05:10 PM.
    07-21-09 04:53 PM
  20. Thumb-Berry's Avatar
    Mexico 5
    headphone jack ok
    ok trackball
    slightly loose battery door
    no lockups or lagging
    sound is ok
    07-22-09 01:30 PM
  21. andrewwildman's Avatar
    mexico 5

    battery door has a little wiggle
    i sound muffled when i use speakerphone
    reboot takes 4~5 minutes
    tiny screen ripple occasionally
    trackball (at 90/90) works great
    no problems with headphone jack
    07-22-09 02:17 PM