1. NM08SRT8's Avatar
    Can you tell me if there have been any changes/updates since the original release tours?

    I'm really referring to:

    - Battery Door
    - Screen ripple when using top row of buttons/trackball enter
    - Trackball issues
    - Muffled Mic

    Think that was it.

    Mine is a 7-30-09 build, and while my trackball is fine, I have all the other issues listed, also the phone powercycles while on a phonecall sometimes.



    I have a Sprint Tour, not sure if this matters. If not, VZW users, please feel free to chime in too. I'm sure we are both in the same boat, considering you too had issues like we did. Wasn't carrier specific.


    Thanks Crack-heads
    11-28-09 12:05 AM
  2. donald.aleshire's Avatar
    Just got a brand new Tour today, my first one ever, Returned my much hated PRE for it....

    I have been following this phone for months and I am aware of all the hardware issues it was having too. I have no wobbly back, I have no muffled Mic or ear piece, no screen issues, nothing I have noticed about the phone is wrong so far. It is for Sprint too
    11-28-09 12:37 AM
  3. arcin220's Avatar
    Yeah, I just got mine today and it's great. In fact I had a hard time getting the back off. What can I say I'm use to the 8330. None of the issues you mentioned are present.

    Posted from my CrackBerry at wapforums.crackberry.com
    11-28-09 12:57 AM
  4. NM08SRT8's Avatar
    Can you two tell me your build dates please? If you're not aware, it's in a DD/MM/YY format on the Device Info sticker on the box, on the bottom right, above/below the Mexico5 build location.
    11-28-09 12:58 AM
  5. arcin220's Avatar
    Mine is 1910009 so it is definitely a recent one.

    Posted from my CrackBerry at wapforums.crackberry.com
    11-28-09 01:35 AM
  6. hed1117's Avatar
    Got my Tour 2 days ago (@ BestBuy). So far so good. Would have thought build date would be more recent...
    11-28-09 01:36 AM
  7. NM08SRT8's Avatar
    Mine is 1910009 so it is definitely a recent one.

    Posted from my CrackBerry at wapforums.crackberry.com
    Hmm, So 191009? I think you put a extra zero in there.. So 10/19/2009
    11-28-09 01:39 AM
  8. NM08SRT8's Avatar
    Got my Tour 2 days ago (@ BestBuy). So far so good. Would have thought build date would be more recent...
    Well what is it?
    11-28-09 01:40 AM
  9. cire0309's Avatar
    Well what is it?
    It's in their subject line. 06/11/2009

    Got my Tour 2 days ago (@ BestBuy). So far so good. Would have thought build date would be more recent...
    You sure you're not reading it incorrectly? I bought my Tour on release day (07/12/2009), it was manufactured on 07/09/2009.

    btw, 061109 = 11/06/2009 and not 06/11/2009
    11-28-09 02:17 AM
  10. VJICE's Avatar
    Got my tour from best buy and i don't have these issues with mine either. I don't know the manufactures date but i do have troubles with my track ball .
    11-28-09 03:09 AM
  11. hed1117's Avatar
    It's in their subject line. 06/11/2009



    You sure you're not reading it incorrectly? I bought my Tour on release day (07/12/2009), it was manufactured on 07/09/2009.

    btw, 061109 = 11/06/2009 and not 06/11/2009
    Cool. (11/06 vs 6/11).
    11-28-09 04:25 AM
  12. Tripster's Avatar
    Mine states 130410! No, its 271009! No issues at all, even though I will be bricking it quite soon for the shmell of it!
    11-28-09 04:50 AM
  13. jfenton's Avatar
    My wife and I have Sprint Tours with Build dates of 8/29 and 9/12 and we've never encountered any of these issues.
    11-28-09 05:36 AM
  14. NM08SRT8's Avatar
    One last question for you all. I'm definitely going to get the Essex when it comes out.. and I have and use/love the Hero now.. I have a option to get any other phone in trade for the tour from my local store since I've had mine replaced 5 times already... and this will be the 6th. I can get anything except the Hero, Moment, and Pixi (and yes, i can get the Pre... if I really have to.)

    So what do you all think? I'm doing this to have a good back up phone, and since I'm getting the Essex... I am kinda stuck on if I should have (eventually) two blackberries..
    11-28-09 08:57 AM
  15. dohturdima's Avatar
    Word is that Sprint builds after 8/2/09 tend to have issues resolved (door/trackball/mic etc) while those prior to these dates tend to have problems. While it is not a hard-and-fast rule, it seems to be the case based on my experience: I replaced two July build Tours due to trackball/door/mic issues and am currently using an August build for the past 3 months which has been problem free.

    OP: You're past your 30 day trial, so replacing for a new Tour is no longer an option. Even if you have TEP, you may get a refurb tour which may have other problems. If your trackball is fine (a huge deal) I would just try to fix the other issues. Battery door can be fixed with a bit of double-sided tape, and loading a new OS (either 4.7.1.57/61 or 5.0.0.230 hybrid) may resolve your mic and power cycling problems. Would only try to replace if the OS upgrade does not resolve.
    11-28-09 09:07 AM
  16. donald.aleshire's Avatar
    my build date says 290909 and like I said, it has been awesome so far!
    11-28-09 09:39 AM
  17. NM08SRT8's Avatar
    Word is that Sprint builds after 8/2/09 tend to have issues resolved (door/trackball/mic etc) while those prior to these dates tend to have problems. While it is not a hard-and-fast rule, it seems to be the case based on my experience: I replaced two July build Tours due to trackball/door/mic issues and am currently using an August build for the past 3 months which has been problem free.

    OP: You're past your 30 day trial, so replacing for a new Tour is no longer an option. Even if you have TEP, you may get a refurb tour which may have other problems. If your trackball is fine (a huge deal) I would just try to fix the other issues. Battery door can be fixed with a bit of double-sided tape, and loading a new OS (either 4.7.1.57/61 or 5.0.0.230 hybrid) may resolve your mic and power cycling problems. Would only try to replace if the OS upgrade does not resolve.
    Having 5 replaced already, Store manager is letting me get into anything I want if I don't want another Tour. So in my particular case, it is a option. I just cannot get a Hero, Pixi, or Moment (already have a Hero). I could get a Pre, but man.. Not happy with that slider..

    I was considering a TP2... since I would be getting the Essex, but idk..

    Also, I have fixed my battery door. I have done the new OS update, and I'm not about to install a Hybrid OS on my phone.. There is no way to handle a muffled mic. It either works or doesn't.
    11-28-09 11:03 AM
  18. peligrino's Avatar
    My build date is 101009 with VZW .61, and there are none of the bugs mentioned in this thread.

    However, on both of my bluetooth headsets, the audio from the earpieces is heavily overmodulated; read: distorted. It doesn't happen when they are connected to my Curve, but is unbearable on the VZW Tour. No matter what the volume, it is fuzzy and distorted. I don't know if this bug existed in .40, as I upgraded to .61 the day I purchased the Tour.

    Posted from my CrackBerry at wapforums.crackberry.com
    11-29-09 12:12 AM
LINK TO POST COPIED TO CLIPBOARD