OK. I have my old phone successfully paired with my new BB Tour.
I can't send my Contacts from the Instinct to my new BB tour. I get a "Transfer Failed' message. However, I tested and can send the contacts from the BB Tour to my old phone (Instinct).
Unfortunately, I can't help you out with this one, HOWEVER, welcome to the wonderful world of Blackberrys! My wife had an Instinct for four days and she absolutely HATED the thing... I think the whole touch screen thing just sent her over the edge. Good call on the Tour!