1. zhenya's Avatar
    I have BB Tour running 4.7.1.40. My Desktop Manager is 5.0.1.18 running on Windows 7.

    I am unable to sync my tour with my desktop. When I am doing backup the Desktop Manager will simply crash.

    I am able to sync the same tour with the same version of Desktop Manager on XP, and I am able to sync another BB Storm with this Desktop Manager on Win 7. So individually each component works find. It's just a combination of Tour with Win 7 that's causing some issue.

    Anyone had a similar problem? Any ideas on how to resolve it?
    11-14-09 03:23 AM
  2. jfenton's Avatar
    Mine syncs just fine on Windows 7.

    I'd uninstall Desktop manager and when you reinstall it, make sure you right click the program and run as administrator for installation.
    11-14-09 05:46 AM
  3. ross778's Avatar
    I've been running windows 7 for about 10 months (beta and rc forms & the official release) now with no problems. I agree, try running as administrator.

    Posted from my CrackBerry at wapforums.crackberry.com
    11-14-09 05:50 AM
  4. zhenya's Avatar
    Thanks for your recommendations. I tried reinstalling and running as Administrator. I get exactly the same behavior.

    Same computer / same program works find with Storm. The only difference I can think off is my storm is on BIS and Tour is on BES.
    11-14-09 10:32 AM
  5. JessicaD42's Avatar
    Zhenya,

    Have you attempted to run the BB desktop manager in compatibility mode? Also, Microsoft does have an official Windows 7 Support Forum located here Windows 7 Category . It is supported by product specialists as well as engineers and support teams. You may want to also check the threads available there for additional assistance and feedback.

    Jessica
    Microsoft Windows Client Team
    11-16-09 11:50 AM
  6. zhenya's Avatar
    Thanks Jessica.
    I'll definitely check the other forum.

    I should've mentioned that if I run Desktop Manager in XP Mode under Win 7 it works fine. It's just a bit inconvenient because some file of synced application are located in a certain directory and can't be moved. So I can only use those Apps under XP Mode. Also if I am installing something and my BB needs to reboot it loses USB connection (for some reason it only works in Attach mode for me) and the whole install fails.
    11-16-09 12:00 PM
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