If this has already been asked, I apologize but I cannot find it.
Whenever I look at or even delete all of my email and SMS messages in my Tour, there is still an envelope icon on the screen that says I have a message.
Voice mail is empty, SMS is empty and emails are all deleted.
Check in your saved messages: in both messages and sms and mms, press the BB key and scroll down to View Saved Messages and select it, you might have some unread messages there. That is more often than not the problem.
Posted from my CrackBerry at wapforums.crackberry.com
If this has already been asked, I apologize but I cannot find it.
Whenever I look at or even delete all of my email and SMS messages in my Tour, there is still an envelope icon on the screen that says I have a message.
Voice mail is empty, SMS is empty and emails are all deleted.
Thanks in advance.
Make sure you seperate ur sms/mms from email and also what I do is just use my message folder to read all emails instead of going into each seperate email account...that way you can see when u havent read an email or if you have missed calls... which would be cause for the icon
Just received a new SMS and the alert changed to the envelope with the asterisk and 2 (like there were 2 new SMS) when I went and read the SMS and deleted it, the icon changed like there was 1 new SMS, but when you look into the messages, there is nothing in there.
Also try going to all your inboxes and on the top date, press the BB button and select Mark Prior Read. I had to do that with my new Tour because for some reason I had 30 new SMS.
i have the same issue on my tour along with the red LED flash when there is nothing.
i tried the mark all prior open / no luck
but the batterie pull worked for me
I had the same problem when I upgraded to 5.0 and only with 5.0. Battery pulls didnt help and all folders,voicemail, and missed calls were erased. When I downgraded back to .40, it went away and never came back.