1. tr@velguy's Avatar
    I am trying to install the desktop software for my Tour onto my PC but every time I try to install I get the message "The installation package cannot be validated. Please verify the installer package and try again". I bought my phone from Sprint so the everything is ligit. Any ideas or help will be appreciated. Thank you.
    09-20-09 11:08 AM
  2. sunNsnow's Avatar
    What version of Windows are you running (32 bit or 64 bit)?

    Are you using logged in as an administrator in Windows?
    09-20-09 11:28 AM
  3. tr@velguy's Avatar
    I'm running XP and I am the admin.
    09-20-09 01:32 PM
  4. Reed McLay's Avatar
    If you are having trouble with the CD Tools, you can download the current version directly from BlackBerry Support.

    09-20-09 01:42 PM
  5. mallinj's Avatar
    +1 for downloading it. Many people reported that the CD didn't work.
    09-20-09 02:18 PM