1. morrgan04's Avatar
    I have a Verizon BB tour 9630 unlocked to att.
    There is no browser icon or MMS. I have talked to many customer service ppl and they have not helped. I do have the BB data plan and BIS. Email works and so does texting/calling.
    I have the BB Desktop Software and under applications is says the status to browser is "Required" but i do not have the option to add or remove application from device. PLEASE HELP!!
    i need the browser!
    06-27-11 02:11 AM
  2. SoccerRef12's Avatar
    When you resend service books, do they say Verizon or AT&T?
    06-27-11 07:17 PM
  3. morrgan04's Avatar
    I have resent the service books under advanced options / host routing table. I then get a confirmation email..but nothing else happens. Where would it say Verizon or att?
    06-27-11 09:19 PM
  4. SoccerRef12's Avatar
    Go into Options & drill down to Service Books. By looking down the list you should be able to tell if they are Verizon or AT&T service books. Specifically ensure that BlackBerry Internet Browsing Service is present.

    Posted from my CrackBerry at wapforums.crackberry.com
    06-27-11 09:35 PM
  5. morrgan04's Avatar
    Under service books there is about 11 different things listed.
    Nothing showing if att or version though..
    06-27-11 09:48 PM
  6. SoccerRef12's Avatar
    Did you have the service book for the browser?

    Posted from my CrackBerry at wapforums.crackberry.com
    06-27-11 10:04 PM
  7. morrgan04's Avatar
    No, there is not one that says for the browser.
    06-27-11 10:24 PM
  8. SoccerRef12's Avatar
    Therein lies the problem. Does AT&T support the Tour? Somehow you need to get that service book from AT&T in order to have an internet browser.

    Posted from my CrackBerry at wapforums.crackberry.com
    06-27-11 10:37 PM
  9. morrgan04's Avatar
    The tour is not an att blackberry. Does that mean there is no way to get the service books on it? Can Verizon send them to the phone?
    06-27-11 10:54 PM