Need an early upgrade? (verizon)
Hello all, I thought I would share with you this email I received from Verizon after asking about my upgrade date. I had emailed them due to the website stating I am not eligible for an upgrade until 2011 three years after signing my contract last. Thank you Michael for ensuring I can get my tour on release day!
Dear Robert <censored for privacy>,
Thank you for your interest in upgrading to new equipment with us. My name is Michael, and I am eager to assist you.
Although you are normally able to upgrade to a new phone with us once every 20 months, you are able to upgrade to new equipment once every 12 months if the upgrade is processed through our website. Due to the fact that you previous upgrade was done with us on 8/27/2008, this option would not be available to you until approximately 8/27/2009. I am sorry for any problems this may cause.
However, I have modified your account so that you can process an upgrade effective today (5/19/2009). This can be done either in a store or through our website. I have provided a link below with our current phones and their pricing for a two year commitment with us:
www.vzw.com/products
Robert, I was happy to review your upgrade eligibility status today .We appreciate your business and thank you for using Verizon Wireless.
Sincerely,
Michael
Verizon Wireless
Customer Service