[johnpaul13]

I tried living with the somewhat messed up trackball for a while (didn't want to go through the hassle for something so little) but its progressively gotten worse and now its barely working. Unfortunately, its been over 30 days, if I were to send it in, would I have to pay for the repair or anything; or does verizon have a separate thing for the tour?

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[thinkamp]

take it into the vzw techs and see what they can do.

[Garz]

It under a 1 year warranty as long as you bought it from your carrier. I would call and have them send you out a replacement Tour

[johnpaul13]

It under a 1 year warranty as long as you bought it from your carrier. I would call and have them send you out a replacement Tour

I bought it from best buy :/

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[myersau]

under 30 days= bran new phone upon returning it....after 30 days= certified like new (refurb) upon returning it....

[blackcc06]

your gonna get a referb

[LawP]

Yep you will get a refurb, if you have verizon call 611 and they will send one out to you (overnight usually).

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[nyc_rock]

Best buy might hook you up. I would try there first.

[johnpaul13]

Wow, thanks guys. That was my first question on crackberry , and u guys deff helped out.

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