Media sync is now saying:
1. a media card is installedcorrectly in my BB
2. mass storage is turned on in my BB
Was having similar trouble with the tour. 1) check to see if you've put the sd card in correctly, etc. 2) go into "options" then "memory" and make sure "mass media sharing" or something like that says yes... That fixed it for me!
Posted from my CrackBerry at wapforums.crackberry.com