1. rlk148's Avatar
    I would appreciate any troubleshooting advice. Somehow, my Tour locked up earlier today. I did not knowingly put it on Standby or Bedside Mode or Lock, so I am not sure how to remedy the issue. The keyboard does not work. The screen will illuminate, but only briefly when I plug it in. When I plug it in, it goes into Bedside mode, then when I unplug, it shows the normal screen. The screen stays lit until the energy saving feature dims it. Once it dims, I cannot illuminate it again with the keyboard or track ball. When the screen is lit, I can use the track ball to highlight but it will NOT select/open anything. I can see when a call is coming in, but cannot answer it.

    I have tried both keys at the top (lock and mute) and have rebooted the phone several times today. I even left the battery out for about 5 minutes before my last reboot.

    Thank you in advance for the help!
    Last edited by rlk148; 07-17-10 at 10:47 PM.
    07-17-10 10:30 PM