I just got my BB Tour yesterday. Never could use CD to install DM so downloaded it. Now it's loaded but always says my phone is disconnected. Tried battery removal, power options on USB......not sure what else to do to try to get my phone and computer to sync. Any ideas? Do I need to try uninstalling DM and start over?? And doesn't have a PIN? Is that because puter and phone aren't seeing each other?? Any help would be appreciated!!
Sorry -- frustration getting to me! Windows Vista 64 - Acer Laptop. Installed and reinstalled so many times I can't remember if it was connected or not this last time Sorry! DM version is the 5.0.1.18
Reinstall didn't work. Not sure about USB cable - it's brand new that came with the phone. Would it have something to do with the COM port? I was thinking I saw something about DM running on COM 3 but on my computer it's actually running on 4? Maybe something there?