Help! On my second Tour in 2 weeks. Dropped calls. Few bars. Dropping calls in places I never did before. -110 dBm signal strength. Accordind to Verizon it should be around -80 dBm. It never is. Verizon suggest I try either another Tour, a Curve, a Samsung or an HTC. I'm heart broken! All our other "dumb" phones work fine - no dropped calls anywhere. Very few bars for them also, but they work. What should I do?
To check your strength go to Options - scroll down to Status- there it is.
I have pulled my battery numerous times and *228, option 1 and 2 also. I have made all the recommended changes that have been suggested in these forums such as making the phone 1EXV instead of global, with no significant success. I have spoken with Verizon's tech support level 1 and level 2 as well. That's why I'm turning to the forum for help. I know it's just a phone but I'm really sad.
I hate to jump in on this but I'm having the same issues. I'm on my 2nd tour with no change in service. I have several friends with sprint and verizon, all are reporting the same. My curve was so solid everywhere I went. Might try one more tour, If no change I will prob go back to curve. This sucks I really loveeverything else about this phone.
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Im sorry to hear about your problem..I have also read on other threads about people complaining about the signal strength.. personally i have not experienced any low or drop signal quality...seem to be having great reception everywhere i use the phone..im wondering if it's just that particular device or maybe a certain batch of tours that were manifactured, hope you find a resolution to this problem becuase the tours a great device.
on my 3rd tour... no difference in reception... it's really a shame.. I love the phone in general, it's awesome, but if it doesn't hold a call, I can't keep it
Well, I ended up retuning the Curve the day I got it and now am on my 3rd Tour. I agree that the Tour is great but I do think there is something wrong with the signal strength portion of the phone. The Curve's signal strength was much better than the Tour's but the Curve is just not a Tour. I am hoping there will be a software patch for it soon. Thanks everyone!
