1. ska11153's Avatar
    I am attempting to connect my Tour to my computer and open the media folder so I can move over some videos. When I get to the stage where I enter my password and it gives me the option of what to do and I click on "View Folders" or whatever that option is, my Tour just resets itself.

    Any ideas?

    Update: I am also unable to connect through the media sync within DM. I have disabled the password to see if that was the issue, and it is still not working. media sync fails to connect with the device even though the device is connected to DM.

    could this have something to do with the fact that I had the media card in my other tour and I just swapped it while all the files were still on it? Like could it be having an issue that the card wasn't formatted/initiated on this specific device?
    Last edited by ska11153; 12-02-09 at 10:27 PM.
    12-02-09 10:11 PM
  2. jeffh's Avatar
    Cards don't normally have to be formatted in a specific BlackBerry. If you have the card backed up to a PC, you can format it to see if that solves the problem.
    12-02-09 11:18 PM
LINK TO POST COPIED TO CLIPBOARD