04-19-10 07:37 PM
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  1. denison1g's Avatar
    denison1g
    Okay so I've owned my Tour for about 5 months now, had a slightly loose battery door so I didn't make a big deal but now its terrible..it squeaks/moves BAD and feels like its going to fall off just by touching it. My question is will Sprint replace it due to this or atleast give me a new battery door to see if that helps, also I plan on going into the store and doing this. Thanks and sorry if this has been asked

    Posted from my CrackBerry at wapforums.crackberry.com
    04-19-10 06:58 PM
  2. Fubaz's Avatar
    Fubaz
    CrackBerry's Sour Grape
    Same thing on my 9700.... since I have insurance and its under the one year, they will send it back for 'repair' and no just hand over a new battery door cover because the store does not off replacement oem parts.

    i wish you luck!

    I declined for mine to be sent back and just live with it.
    04-19-10 07:13 PM
  3. dave3825us's Avatar
    dave3825us
    Originally Posted by Fubaz
    since I have insurance and its under the one year, they will send it back for 'repair' and no just hand over a new battery door cover because the store does not off replacement oem parts.
    Insurance is for when you drop, break or damage the phone some how. Warranty is for anything considered a manufactures defect.. In this case it would be warranty..
    04-19-10 07:35 PM
  4. dwaynewilliams#WN's Avatar
    dwaynewilliams#WN
    Originally Posted by denison1g
    Okay so I've owned my Tour for about 5 months now, had a slightly loose battery door so I didn't make a big deal but now its terrible..it squeaks/moves BAD and feels like its going to fall off just by touching it. My question is will Sprint replace it due to this or atleast give me a new battery door to see if that helps, also I plan on going into the store and doing this. Thanks and sorry if this has been asked

    Posted from my CrackBerry at wapforums.crackberry.com
    I would call Sprint and tell them about it. Their customer service is really good, I'm sure they will be able to help you out. They sent me a new Tour when I was having troubles with my Hero free of charge. I'm sure they will be able to help you with your battery door.

    Posted from my CrackBerry at wapforums.crackberry.com
    04-19-10 07:35 PM
  5. JEH697's Avatar
    JEH697
    Originally Posted by dwaynewilliams
    I would call Sprint and tell them about it. Their customer service is really good, I'm sure they will be able to help you out. They sent me a new Tour when I was having troubles with my Hero free of charge. I'm sure they will be able to help you with your battery door.

    Posted from my CrackBerry at wapforums.crackberry.com
    Couldn't say THAT 2 years ago!
    04-19-10 07:37 PM
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