1. beatsandlife's Avatar
    I re-installed BlackBerry Protect due to a few reasons. Anyways, my torch automatically rebooted itself and now it's stuck on the black boot-up screen. Anyone know how I get my phone back up and running? I've tried doing a battery pull but that didnt work. Can someone please help? Thanks in advance
    11-05-10 09:32 PM
  2. Zach7's Avatar
    That is a bummer. Does it show any error codes or show the hour glass?
    11-05-10 10:11 PM
  3. beatsandlife's Avatar
    at one point it booted up at a white screen and it read "App Error" with a link to reset. It hasn't popped up since then.
    11-05-10 10:22 PM
  4. Zach7's Avatar
    ok. Open this up and copy the text of it to a word document if you can. The Crackberry forums are going to be under repair in a short time and you want to read thru this and it should work for you...

    BlackBerry 101: How to Reload the Operating System on a Nuked BlackBerry | CrackBerry.com
    11-05-10 10:33 PM
  5. Zach7's Avatar
    Be patient as well, it may take a bit of time to get thru it all. I used this with my 9000 Bold and it worked for me.
    11-05-10 10:33 PM
  6. beatsandlife's Avatar
    thanks for the tip. its going to take some time to get the pin to show 'unknown'
    11-06-10 12:09 AM
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