Originally Posted by
timsmish as a long time customer of rogers I must say they came through for me today.... I upgraded 4 Blackberries in June and resigned for three years (we all know 24 months for next upgrade) so I called retentions this morning Maurine asked how she could help, I simply stated that i would like the Torch 9800 she looked at my account and explained upgrade procedure to which i responded quite calmy, would you like to continue to have a satisfied rogers customer. She said yes and went back to check my account again, (i have everything with rogers Home phone, internet,cable and family plan of 4 BB's) my total monthly bill after retention credits is 320.00 Taxes included for all mentioned services... after looking at my account again Maurine asked if I would like to upgrade all of my newly purchased 9700's to the torch, to which i responded, if its no trouble yes i would WOOO HHHAAAAA 15 minutes later i had email confirmation that all 4 new torches had been sent out at the hardware upgrade price....
So it is possible just be nice to them....I hope this helps all the wannabee torch owners have a glimmer of hope...