1. kmd606's Avatar
    With an unlimited data plan on AT&T you get AT&T's free Cingular Video service which allows you to watch full episodes of TV Shows from several channels. That feature, according to AT&T has now been remaned to AT&T Mobile Video. This feature shows up when using the 9700 with OS5. However, when upgrading to OS6 this feature is lost. I recently upgraded to the Torch and made sure that this feature was offered on the Torch and according to AT&T's website it is a free feature with an unlimited data plan. I am on AT&T's unlimited Blackberry Enterprise Plan. After spending about 5 hours on the phone with AT&T Business Data Support all they could tell me was that Mobile Video is not available on any Blackberrys. This is ironic as they advertise that it is and I have used the feature on OS5. It seems that MediaNet Settings have changed in OS6. Cingular Video is accessed on OS5 thru http://CINGULARVIDEO.CINGULAR.COM. But when trying that URL in OS6 an error message saying "Connection Time Out" comes up. It doesn't seem like AT&T cares to correct this problem. I was wondering if anyone knows how to bring the Cingular Video Module or COD or feature to OS6 on the 9700 and the Torch.

    Please feel free to BBM me for more information at: 22D460F8

    Thanks in advance for your help.

    Posted from my CrackBerry at wapforums.crackberry.com
    12-15-10 11:02 AM
  2. DjDante's Avatar
    Really? This news to me. I have a torch. I'm going to throw my sim in my 9700 when I get home. And if I like it. Imm going give att a call.

    Posted from my CrackBerry at wapforums.crackberry.com
    12-15-10 11:08 AM
  3. pkcable's Avatar
    You could also try yesterberry.com
    12-15-10 11:09 AM
  4. kmd606's Avatar
    You could also try yesterberry.com
    True. But Yesterberry is live. Whereas Cingular Video is on demand.

    Posted from my CrackBerry at wapforums.crackberry.com
    12-15-10 11:13 AM
  5. homer1475's Avatar
    Ive been on an unlimited data plan for the last 4 or 5 years and i didn't even know about this. Always thought it was a pay service.
    12-15-10 11:16 AM
  6. kmd606's Avatar
    Ive been on an unlimited data plan for the last 4 or 5 years and i didn't even know about this. Always thought it was a pay service.
    PrimeTime2Go and MobiTV are third party paid services which charge $9.99 / month.

    This is the Free Video Service (formerly known as CV - Cingular Video) with a valid data plan:
    http://www.wireless.att.com/learn/messaging-internet/media-entertainment/video.jsp

    Look under Extras on the following link and you will see Mobile Video listed: http://www.wireless.att.com/cell-phone-service/cell-phone-details/?wtSlotClick=1-00425U-0-5&device=BlackBerry%C2%AE+Torch+%28TM%29&q_sku=sku 4790237#fbid=A0NthjrU34X

    I am stuck on this because it was working for me on the 9700 with OS5.

    Posted from my CrackBerry at wapforums.crackberry.com
    12-15-10 11:27 AM
  7. homer1475's Avatar
    Yeah I currently only have MobiTV and Primetime2go on my device.
    12-15-10 11:28 AM
  8. Garz's Avatar
    Ive been on an unlimited data plan for the last 4 or 5 years and i didn't even know about this. Always thought it was a pay service.
    This has been a feature since At&t's first 3G BB the 9000 and only on 3G BB's
    12-15-10 11:45 AM
  9. jeremy1's Avatar
    The trick is that you must go to that URL via the Media Net (or whatever it is now called) browser. You can verify this by trying it in the different OS5 browsers. Since you can't choose the browser in OS6, I don't know how this would be accomplished.
    12-15-10 01:23 PM
  10. kmd606's Avatar
    The trick is that you must go to that URL via the Media Net (or whatever it is now called) browser. You can verify this by trying it in the different OS5 browsers. Since you can't choose the browser in OS6, I don't know how this would be accomplished.
    You are right. There is no way to access MediaNet on OS6.

    At&t – No Media Net or Mobile Video (formerly CV) on Torch | GSM Upload
    12-15-10 01:30 PM
  11. kmd606's Avatar
    Supposedly according to AT&T Customer Support the new link for accessing MediaNet is http://att.mcore.com. However, when you try to access that link from the browser you get an error stating: "Connection Timed Out - att.mcore.com:80"

    http://forums.crackberry.com/showthread.php?t=514884

    Someone suggested to try this in the browser: "http://device.home/"
    That does take you to: att.mcore.com. But try saving that URL and going to it again directly and it won't work.
    12-15-10 01:51 PM
  12. homer1475's Avatar
    yeah that's odd. I saved it as a bookmark and as a home screen link, both gave me the "service is unavailable" error. Typing in the http://device.home/ works fine though.
    12-15-10 02:00 PM
  13. BBGirl88's Avatar
    How do you get to the videos from http://device.home/ though? I can't seem to find them

    Posted from my CrackBerry at wapforums.crackberry.com
    12-17-10 12:57 PM
  14. kmd606's Avatar
    First of all, you can not access the Mobile Videos or Cingular Video Feature from http://device.home/.

    Last week I filed a complaint with the BBB saying that AT&T was falsly advertising the Mobile Video Feature for the Torch when in reality they don't offer it.

    AT&T called me right away to help me resolve the issue. Their first try was that my phone was bad and it probably didn't have the right firmware on it. So they shipped me a "new" one overnight. Once I got the new phone and turned it on, i realized that the following keys did not work on the keypad: "P", "del" and "enter". So the rep said that the phone was probably bad and they did not want to troubleshoot on a bad handset so they shipped another one out which I received on Monday. So once I got that phone they told me to do a few power cycles and the Mobile Video Icon would show up. However, that did not work. So they escalated the issue to their "IT" Department and late yesterday the customer appeals manager told me the following:

    ************************************************** *********************
    "I have been advised by IT that RIM did not design the Blackberry 6.0 software to be compatible with AT&T Mobile Video, and that they have corrected the website to reflect this.
    I asked if it would be possible for you to downgrade the OS on the Torch, but it isn't possible to downgrade from a factory installed OS.

    I was advised that RIM may choose to create a new OS in the future that is compatible but that we cannot guarantee what another company will choose to offer with their products.

    Given the findings of IT, how would you like to proceed?"
    ************************************************** *********************
    In short, AT&T was falsly advertising the free Mobile Video Feature. They gave me credit for my Data Plan for the last 3 months and I also made then give me credit for the next 18 months (remainder of my contract) to pay for MobiTV Serivce - which is $9.99 a month.

    The Manager was pleasant and helpful, however, AT&T is lacking some coordination with RIM.
    12-22-10 10:32 AM
  15. xDAKx's Avatar
    First of all, you can not access the Mobile Videos or Cingular Video Feature from http://device.home/.

    Last week I filed a complaint with the BBB saying that AT&T was falsly advertising the Mobile Video Feature for the Torch when in reality they don't offer it.

    AT&T called me right away to help me resolve the issue. Their first try was that my phone was bad and it probably didn't have the right firmware on it. So they shipped me a "new" one overnight. Once I got the new phone and turned it on, i realized that the following keys did not work on the keypad: "P", "del" and "enter". So the rep said that the phone was probably bad and they did not want to troubleshoot on a bad handset so they shipped another one out which I received on Monday. So once I got that phone they told me to do a few power cycles and the Mobile Video Icon would show up. However, that did not work. So they escalated the issue to their "IT" Department and late yesterday the customer appeals manager told me the following:

    ************************************************** *********************
    "I have been advised by IT that RIM did not design the Blackberry 6.0 software to be compatible with AT&T Mobile Video, and that they have corrected the website to reflect this.
    I asked if it would be possible for you to downgrade the OS on the Torch, but it isn't possible to downgrade from a factory installed OS.

    I was advised that RIM may choose to create a new OS in the future that is compatible but that we cannot guarantee what another company will choose to offer with their products.

    Given the findings of IT, how would you like to proceed?"
    ************************************************** *********************
    In short, AT&T was falsly advertising the free Mobile Video Feature. They gave me credit for my Data Plan for the last 3 months and I also made then give me credit for the next 18 months (remainder of my contract) to pay for MobiTV Serivce - which is $9.99 a month.

    The Manager was pleasant and helpful, however, AT&T is lacking some coordination with RIM.
    I don't mean to be the one to come into this thread and massage ego's, but talk about consumerism at it's best.

    I'm slightly surprised to find the Torch / OS6 does not / was not designed to support CV, but at the very minimum it's good that the false advertising has been taken down, however this does nothing to resolve the issue of the others who are effected by it.
    12-22-10 10:48 AM
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