just got a white torch today got a few questions

Printable View

11-23-10, 03:41 PM
jc61990

just got a white torch today got a few questions

Hello everyone. I just got myself a white 9800 today. I love this phone already, but I got a few questions. I was wondering 2 things. The trackpad. When I press it in. Nothing happens I have to tap what I want or press enter on the keyboard.. Seccond when I'm in an app. Pressing the end call key doesn't minimize the program to the background like it has on my 9550 and 9700. I have to hold the menu key then press home. Anyone else have this issue? Or is that jjust how os6 is? Thanks!

Posted from my CrackBerry at wapforums.crackberry.com
11-23-10, 03:45 PM
jc61990

Update: just realized now the end call and answer call buttons are both not functioning... I can't even shut off the device by holding end call.

Posted from my CrackBerry at wapforums.crackberry.com
11-23-10, 04:23 PM
dwain77

Yeah, sounds like that's a bad device. If you loved it without those buttons just wait till you get a working one. :)

Posted from my CrackBerry at wapforums.crackberry.com
11-23-10, 04:52 PM
jc61990

Can I go to an att store and get a new one today? I don't want to have to mail it in for a refurb. I've only had it a few hours.

Posted from my CrackBerry at wapforums.crackberry.com
11-23-10, 05:09 PM
Janye

They should have a 30 day window, most carriers do. My carrier had a 30, now down to 14 but I seen people post here saying ATnT has 30. I would bring it back, remember to bring your original receipt and packaging
11-23-10, 05:31 PM
aznlgcy

They would have a carrier specific exchange windows which is usually 30 days go into the store and ask for a replacement.
11-23-10, 06:32 PM
fass

AT&T has 30 days. You shouldn't have any problems.
11-23-10, 06:34 PM
jc61990

just got off the phone with them. they are sending me a new one.. and it better be new. im not taking a refurb for a phone ive only had for a few hours
11-23-10, 06:53 PM
gameson

I don't think you can find a refurb white torch. it's just out a couple weeks ago.
11-23-10, 09:53 PM
jc61990

i would kind of hope so
11-23-10, 10:48 PM
mark_rivers19

while waiting for the replacement..
have you tried doing a RESET.. either by pulling the battery and putting it back
or Left Alt + Right Shift + Delete.

there's no harm in trying right? since you'll get a replacement anyway
11-23-10, 10:55 PM
jc61990

Originally Posted by mark_rivers19

while waiting for the replacement..
have you tried doing a RESET.. either by pulling the battery and putting it back
or Left Alt + Right Shift + Delete.

there's no harm in trying right? since you'll get a replacement anyway

so far ive done this:
several battery pulls
security wipe
downgrade os from v246 to v141
upgrade back to os v246

more battery pulls
different sim

went into Device Status. typed in "test" and when i did the keyboard test, the send and end call buttons didnt report, same for pressing in the trackpad

im trying to update to 337 but i keep getting an error, im doing as much as i can before i send it out.