Help please, cant register Torch
(Please note, this is probably a Carrier issue, not the phone itself)
Hmm, got a Torch on the 11th thru Bell, it was a hardware upgrade.
Everything is done but no Blackberry server connection icon next to the "3G" and signal strength in the upper right. Retailer tells me it may take up to 24 hrs to register. Not able to do any internet activities.
Wait 24 hrs (at least) and return to retailer, they call tech support, and a ticket is created. Still no server connection. At this time I'm directed to go thru Mainscreen>Options>Device>Advanced System Settings>Host Routing Table> there are no entries here. Pressing Menu key allows me to select "Register Now". Registration is sent. Then directed to soft reset (remove battery, sim card, wait 5 minutes, power up) still no internet.
The retail staff at this location is not very familiar with the Torch and don't have many suggestions. Bell tech support escalates the problem and gives me a ticket and suggests it may be solved within a few hours or the next day. Its Friday night at 8 pm, lol. After a few calls by Monday new Bell tech supports confirms that A) tech support doesnt usually works weekends, and B) that no one has even looked at the ticket yet, they are in a que system. I would have been happy (I mean less upset) had I been told this.
Yesterday go to a different Bell location, employee there had a Torch and was very helpful, suggests a few things, also suggests DOA the phone and replace it (other issues out of the box, camera pictures did not display when you selected the thumbnail for pictures in the lower left of the camera screen, phone screen goes black immediately when tilted while in call, and the keys below the touchscreeen simply wouldnt respond when pressed (the retailer observed this))
I go today and spend 2 hours at this location with another extremely helpful employee. The phone is replaced, the sim card is replaced, the contract is reset, the employee is on the phone (himself) with tech support for 1.5 hrs.
We swap sim cards with another Torch, I have the same problem in the other phone, and my phone connects to the server with the other sim. Thru this I was informed that Bell had issues with sims ending in "007" (bond, anyone?) and "009". Both sims I have now have had end in "020"
So one week so far and still no answers and no internet, cant even set the phone up to recieve email. Curiously I can download stuff from Appworld, not sure how that gets on my phone without the net.
Anyone have any ideas whats going on here? Have the same problems? Tried to post all relative info, sorry if the post is too long.