1. IxBBxi's Avatar
    I ordered my torch through AT&T online and the phone got this sticky sound on the front four button, I want to know if i can exchange it at a AT&T retail store since i got the phone online?

    Thank you.
    09-18-10 01:28 PM
  2. anon(835884)'s Avatar
    20 people are going to respond to this post with 20 different answers - to make it easier on you just call AT&T Customer Care and ask. Dial 611 from you device...

    When I bought my 9700 online I had a problem with the keys and Customer Care put a note on my account saying I could take it back to a corp store because I was 'traveling' and needed a replacement ASAP - the manager at the store didn't like it but after an hour of arguing they did exchange it...

    Posted from my CrackBerry at wapforums.crackberry.com
    09-18-10 02:15 PM
  3. shansmi's Avatar
    The above post is correct. Call 611. You can and by process must exchange the device online but if the account is properly noted, a corporate store will also exchange the device.

    Posted from my CrackBerry at wapforums.crackberry.com
    09-18-10 02:20 PM