- I got my Torch off of Craigslist and it has light leakage around the menu & call button that kind of bugs me. Is there any way that I can get a replacement?09-20-10 10:22 PMLike 0
- take it to your local ATT Customer support repair center and they will replace it for you. I've done it with a blackberry I bought off of craiglist. As long as its within the 1 year of the day it was purchased.09-20-10 10:24 PMLike 0
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The repair center doesn't support the Torch yet
but when they do... do they ask you where you originally purchased the device?Last edited by joshwithachance; 09-20-10 at 11:16 PM.
09-20-10 11:01 PMLike 0 -
All device warranties are tracked through the IMEI number. They probably won't like your reason(s) for making a warranty claiming - stick your finger nail under the call/end call button and pry up until the glue gives a little. These buttons are a known issue so they shouldn't give you any problems. Also to make things a bit smoother make sure you add the 9800's IMEI number to your account prior to making the warranty claim.
I've done the above with a few phones I've bought off CraigsList - its defiantly worth the effort...
Posted from my CrackBerry at wapforums.crackberry.com09-20-10 11:24 PMLike 0 - As long as its 30days after the device was originally purchased you can either take it to a AT&T Device Support Center (if you have one) or call the AT&T Warranty/Device Support number.
All device warranties are tracked through the IMEI number. They probably won't like your reason(s) for making a warranty claiming - stick your finger nail under the call/end call button and pry up until the glue gives a little. These buttons are a known issue so they shouldn't give you any problems. Also to make things a bit smoother make sure you add the 9800's IMEI number to your account prior to making the warranty claim.
I've done the above with a few phones I've bought off CraigsList - its defiantly worth the effort...
Posted from my CrackBerry at wapforums.crackberry.com09-21-10 06:59 AMLike 0 - FubazCrackBerry's Sour Grapevery true wxman,
they usually wont support the return if it was not bought from an ATT store.
like i cant go to best buy and return it to ATT.
All i can say is try your luck, or sell it back on CL, and buy a device from ATT in case you do have issues with it.09-21-10 07:02 AMLike 0 -
The 30 day remorse/exchange period has to be done at the point of sell - Amazon to Amazon. Best Buy to Best Buy. AT&T to AT&T ect
The 1 year warranty is done through AT&T and doesn't matter who bought the phone originally - its tracked by the devices IMEI number NOT by who bought the phone...
All of the above can be confirmed by calling the AT&T Device Support/Warranty 800 number.
Posted from my CrackBerry at wapforums.crackberry.comLast edited by lucky45; 09-21-10 at 08:43 AM.
09-21-10 08:29 AMLike 0 -
Posted from my CrackBerry at wapforums.crackberry.com09-21-10 08:40 AMLike 0 - 09-21-10 08:55 AMLike 0
- If you have the cash, another option would be to buy a new one outright (without a contract) at a Wal-mart. As long as the IMEI number or serial number isn't listed on the receipt, just box up your old phone and bring that one back to Walmart for the refund.09-21-10 09:01 AMLike 0
- I also just picked up a torch on craigslist today and went to the customer service center to see if I could exchange it for a new one. They told me that its within the 30 days of purchase so I can just get a new one at the store.
My question is, what is a good excuse to be able to get a new one? I do not want to remove the buttons or anything of that sort.
Thanks in advance for your help.09-21-10 02:03 PMLike 0 - I also just picked up a torch on craigslist today and went to the customer service center to see if I could exchange it for a new one. They told me that its within the 30 days of purchase so I can just get a new one at the store.
My question is, what is a good excuse to be able to get a new one? I do not want to remove the buttons or anything of that sort.
Thanks in advance for your help.
Posted from my CrackBerry at wapforums.crackberry.com09-21-10 02:10 PMLike 0 - If you have to struggle for an excuse does it seem right that you need a replacement?
I also just picked up a torch on craigslist today and went to the customer service center to see if I could exchange it for a new one. They told me that its within the 30 days of purchase so I can just get a new one at the store.
My question is, what is a good excuse to be able to get a new one? I do not want to remove the buttons or anything of that sort.
Thanks in advance for your help.09-21-10 02:17 PMLike 0 -
- I also just picked up a torch on craigslist today and went to the customer service center to see if I could exchange it for a new one. They told me that its within the 30 days of purchase so I can just get a new one at the store.
My question is, what is a good excuse to be able to get a new one? I do not want to remove the buttons or anything of that sort.
Thanks in advance for your help.09-21-10 03:02 PMLike 0 -
The guy at the customer service store told me I can bring it to any ATT store to get it replaced. Just need a valid reason.
If I give them a BS reason about trying to get my phone replaced before the 30 days is up and they give me one, why not do it? doesn't hurt to try.09-21-10 03:29 PMLike 0 - The guy at the customer service store told me I can bring it to any ATT store to get it replaced. Just need a valid reason.
If I give them a BS reason about trying to get my phone replaced before the 30 days is up and they give me one, why not do it? doesn't hurt to try.09-21-10 03:39 PMLike 0 - with my Bold 9000, when i first bought it and called AT&T to swap the PIN from my previous BB they asked if i had bought the 9000 from a store outright, i said sure, was able to get it replaced and it was covered by my insurance plan, call AT&T, tell them you went to a store and they said you should get it replaced, if they ask where it was bought, tell them the truth, an AT&T store,09-21-10 06:15 PMLike 0
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- What is a "warranty exchange"? If I waltz into an ATT store with a true defect after 30 days, will they exchange my Amazon phone for a brand new one?09-21-10 06:42 PMLike 0
- The guy at the customer service store told me I can bring it to any ATT store to get it replaced. Just need a valid reason.
If I give them a BS reason about trying to get my phone replaced before the 30 days is up and they give me one, why not do it? doesn't hurt to try.09-21-10 06:43 PMLike 0 -
�AT&T Device Support Center or by calling the Device Support 800 number=YES. Most likely the device they give you will be refurbished not brand new.
The PHONE has a 1 year warranty regardless of who originally purchased it. The warranty is tracked by the devices IMEI number not by the person who originally bought it. An AT&T corp store has NOTHING to do with an warranty exchange. You call the 800 number and they'll send you a replacement device and a box to send the broken one back to them. Or if your city has a Device Support Center then you walk in and do the exchange there (not all cities have a Device Support Center)
*Anything contrary to what I said is b*ll****. It would be nice if ppl would stop posting 'advice' to treads they no nothing about.Last edited by lucky45; 09-21-10 at 07:18 PM.
09-21-10 07:01 PMLike 0
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any way to get a replacement?
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