1. olblue81's Avatar
    Okay, I'm a rookie.

    I've searched and read other threads on wiping my device and they all use a lot of acroynyms that I have no clue what they are.

    My 9860 has started to develop some issues in the last month or so-

    latency typing
    slow opening web pages
    latency when going from portrait to landscape

    I'd like to wipe the device clean and start again. I've made a backup using BlackBerry Desktop Software including emails and contents of my media card. Is my next move to do a Security Wipe from the device? Or do I use Delete Data from the Device menu of the Desktop Software?

    Thanks for helping.
    06-14-12 12:02 PM
  2. RoseBud68's Avatar
    Your on the right track. Just do a security wipe from your device like you mentioned. That will set the phone back to like new.
    06-14-12 12:14 PM
  3. olblue81's Avatar
    Thanks for the help!

    I just finished my security wipe and other than having to re-enter passwords, everything is working smoothly.

    Hopefully I won't have to pull the battery every day now.
    06-14-12 02:58 PM
  4. RoseBud68's Avatar
    Also if you have uploaded any App, be sure to load them one a day. there may have been an app that was causing you all the issues.
    06-14-12 03:32 PM
  5. gvs1341's Avatar
    Unfortunately, you'll start "needing" battery pulls within a fortnight.

    Use a reboot app with auto-scheduling option. I use Reboot Device for twice a week hard resets. Quickpull is also OK. Both are free apps...
    06-18-12 09:21 AM