1. blk87brd's Avatar
    Purchased a new unlocked 9860 advertised as operating on cellualr band 850/900/11800/1900 (Quadband)
    It does not connect to Telus 850/1900 frequency. Any suggestions.
    02-05-13 10:21 AM
  2. fabio1's Avatar
    Hi there,

    You may have a 9860 manufactured on the wrong 3g bands for America (1-4-8) and you can only use 2G EDGE/GPRS.

    America /Canada uses (1-2-5-6) and there is no work around. Best to sell it and buy a 9850

    Bell/Telus/Rogers all use 850 (Band 2) and/or 1900 (Band 5), so the 1/4/8 device wouldn't have 3G service on those networks.

    02-05-13 05:48 PM
  3. blk87brd's Avatar
    Thank you Fabio1.
    Do you know of a way of determining what bands it is using?
    When I spoke with Black Berry Customer Support, they suggested I contact Vodafone UK and ask to have it disassociated from Vodafone. I had supplied them with the PIN # and their response suggestd to me that might be a solution.
    02-06-13 08:35 AM
  4. fabio1's Avatar
    Hi there,

    you can find out by going to> Options, Device, About Device Versions and look down on 4th or 5th row for 3G Bands (mine shows 1,4,8)


    02-06-13 09:23 AM
  5. retsoobretsoob11's Avatar
    Just to let you know, my AWS Wind/Mobilicity has 3G bands 1, 4, 8 and if unlocked and you try a sim card from Wind/Mobilicity/Videotron/T-Mobile and it works than consider yourself very lucky in that you have a very rare in demand 9860 with a high resale value. Just to give you a heads up. Rets.
    02-07-13 07:28 PM
  6. blk87brd's Avatar
    Thank you, I will check that out. Blk87Brd
    02-12-13 10:36 AM

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